アパートメントホテル オベルザ(Aparthotel Oberza)

The first night we stayed here, we were in room 2. All seemed OK on initial inspections. The staff seemed pleasant. We went to make ourselves a drink and freshen up. We'd been up since 3am for an early flight. There's a kettle (that's corded, so you have to unplug it every time to fill it up, so take water to it, and a coffee machine. Neither of the appliances worked. We pulled the big table theyre on, out the way to find they weren't plugged in. Not a big deal, right? Well, the electric socket was hanging out of the wall. We plugged the units in, very carefully and made a coffee. Coffee made, went to put some milk in it, no milk. We left the tea and coffee as we both have milk. The air conditioning in the room was set to 24°c and we searched everywhere for a day to adjust it. We ended up going to reception and asking. They keep the remotes to the air con. You cannot adjust it yourself from the room! We borrowed a remote and turned the air con down. We left the room for our day out thinking all was well. On returning later that day, we realised the air conditioning was off. We questioned it with reception the next day (reception is left unattended from 6pm onwards so if you have any issues, all there is is an emergency phone number) and was told the air conditioning has been turned off in all rooms now because the heating was on. To advertise the room as "Air conditioning AND heating".....it seems its air conditioning (the you can't control) OR heating. The room must have been 20°c + all night. We thought we'd have a cold shower, to try and bring our temperature down before bed. My wife had her shower, walked across the bedroom floor bare foot and got a small shard of glass stuck in her foot! I went for a shower, turned the shower up full pressure, and apparently this activates a neat feature that forces the shower head out of its holder and smashes you straight in the head. The smell from the bathroom in room 2 was also, terrible. Not quite sure what it was. The toilet was cracked in room 2, but didn't affect use. The shower trap was cracked and loose, not fun if you step on it! We couldn't open the windows because the room faces onto a very busy street. Lots of bars, lots of people, lots of traffic. We were woken up at 11pm, 12am, and 12:30am by noises, car alarms from outside and the heat. Guests coming back late, also seemed to come in and congregate in the hallways to talk. I think if reception were manned, they could remind staff that to be a bit more respectful for others staying. Needless to say, the next morning, we asked to move rooms. Next day we were asked to check out room 9. This is on the second floor. Little bit higher away from the street. The bathroom didn't smell, but that was set to change. The room seemed a big improvement. It was already a lot cooler (although the air con didn't work). Knowing that it probably wasn't going to work, we left the windows open all day while we were out to keep the room cool. On return

This hotel located in Kazimierz (part of Krakow) is the nicest place I've ever been. Very cosy rooms, balconys also corridors. Comfy large bed, air-condition ed large room makes stay there very convenient. Great restaurant downstairs. Highly recommended

This hotel is amazing, all the rooms are different and very quirky, lots of items to have a look at. It has a pretty outside area by the breakfast room. Its a family run hotel and you are made to feel very welcome nothing is too much trouble for them. All the staff here are very pleasant and will happily arrange trips etc for you. Breakfast was amazing it was never ending, so much choice and great quality food. The onsite resturant had a great menu, the food & service was excellent. The hotel is in a great location, you can walk to most of the tourist hotspots. What an amazing find, so happy that we stayed there!

There are a lot of places to eat nearby. The beds weren't super comfortable, but also not the worst bed I've had in a hotel. I thought the hotel was super cool. You can see that the stairs have a history and so much character!

Lovely hotel, friendly and helpful staff. Our room was quite basic but it was all we needed for our one night stay. We were allowed to keep our bags at reception until our flight later on for no extra charge. Breakfast was included which was gresh and tasty. Would stay again!

As a solo traveller abroad for the first time I was somewhat apprehensive, but thanks to Martyna's patience answering my numerous questions before I set off, all went almost perfectly. Great hotel & location in the Jewish Qtr, v friendly & helpful staff. Just a short 15/20 min walk to the Old Town Square. Numerous bars & restaurants in the Jewish Qtr nearby this hotel, definitely recommend Starka for a quality meal. Restaurant next door to the hotel, then a bar, then a place for breakfast (Cytat Cafe), all of which I tried, so you don't have to wander far if you don't want to!

The location was quite good, still a little bit of a walk to the old town and castle. Staff were very friendly and even allowed us to check in late which was good. Room was reasonably clean. The room facilities are below what aparthotel wpuld offer. Room was very small and cramped. No space even for a table. The bedroom mattress was very uncomfortable we kept waking up during the night because of the pain and waking up in the morning with back pain. You could hear noises coming out of the coorridor. If you are looking for comfortable sleep this is not the room I would recommend.

Spent 4 nights here and really enjoyed stay. Location fantastic, huge selection of bars, restaurants and convenience stores close by, tram also a short walk. Rooms are clean and well appointed. A/c works well, WiFi less so. Staff friendly and helpful. Breakfast high quality.

Quirky hotel in good location within the Jewish quarter. Some noise at night due to pedestrians exiting nearby bars. No disable facilities i,e. Lifts, ramps. Rooms are very small but also very clean. Bathroom very small but good shower. Room not very organised, no mirror, bin, bedside tables. Distribution of electric plugs very haphazard. Beds exceptionally firm. Staff pleasant but unavailable after 6pm only by telephone in an emergency Fellow holiday makers failed to get in and had to visit a nearby establishment, they kindly telephoned the owner who then gave a code for the door. Breakfast plentiful with a large platter of meats and cheese presented to the table. Cold boiled eggs and a choice of sausages, scrambled or fried eggs.