ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Shahzan Hotel Kuantan. We truly value all guest reviews, as they are incredibly important to us and help us to continually improve both our service and our guest experience.We are delighted to know that you had such an enjoyable stay with us. We’re glad our team could assist with your early check-in and that the Wi-Fi issue was promptly resolved for your comfort. It’s wonderful to know you found the location convenient and enjoyed your stay overall.It is always incredibly rewarding to receive such positive feedback, and I will be sure to pass your compliments on to the team, who take great pride in delivering memorable guest experiences.Thank you once again for choosing us and for sharing your experience. We truly look forward to welcoming you back in the near future.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham
I had a pleasant stay overall. The room was clean and comfortable, although the building itself is quite old and could use some updating. The location was convenient, and the stay was generally satisfactory.
翻訳
ゲスト
スタンダードダブルルーム
宿泊時期: 2026年8月
出張
13件の口コミ
9.0/10
非常に良い
投稿日: 2026年9月16日
Location very good near to all nice places. Breakfast so cheap and high quality. Amenties average. Near teluk chempedak
翻訳
匿名ユーザー
デラックス ダブルルーム
宿泊時期: 2026年8月
出張
85件の口コミ
7.0/10
投稿日: 2026年9月5日
Strategic location, room was rather old, bathroom appear to have black mold line which unpleasant looking. Very basic hotel and need to improve a lot.
Book bcoz it is Wyndham group but it was quite disappointment. Need 50 ringgit deposit.
Breakfast was basic.
翻訳
ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Shahzan Hotel Kuantan. We truly value all guest reviews, as they are incredibly important to us and help us to continually improve both our service and our guest experience.Thank you for sharing your experience with us in such detail. Whilst I am pleased to know that there were elements of your stay that you enjoyed, I regret that certain aspects did not fully meet your expectations -particularly the condition of the bathroom and the overall impression of the room. Your comments about cleanliness, amenities, and breakfast have been noted, and we will work closely with our housekeeping and operations teams to improve these areas.We truly appreciate you highlighting this, as it allows us to focus on specific areas that require further improvement. Your feedback has been shared with the team and we will be taking the necessary steps to enhance this experience for our future guests.Thank you once again for your valuable feedback. We do hope to have another opportunity to welcome you back for a more seamless and enjoyable stay.Warm Regards,Charles B PeterCluster General ManagerWyndham Garden Shahzan Fraser's Hill
Nura Rad
スタンダード ツインルーム
宿泊時期: 2026年7月
ファミリー
3件の口コミ
10/10
とても素晴らしい
投稿日: 2026年9月1日
Had a wonderful stay at Shahzan Hotel Kuantan. The room was clean and comfortable, and the staff were friendly and helpful throughout our stay. The location is excellent, with many attractions and places to eat within walking distance. We also enjoyed the swimming pool, especially with the kids. Overall, it was a pleasant and comfortable stay, and we would definitely come back again. Highly recommended! ⭐⭐⭐⭐⭐
翻訳
ホテルからの返信: Dear Nura,Thank you for taking the time to share your feedback following your recent stay at Shahzan Hotel Kuantan. We truly value all guest reviews, as they are incredibly important to us and help us to continually improve both our service and our guest experience.We are delighted to know that you had such an enjoyable stay with us, and I would like to sincerely thank you for your kind words regarding the clean and comfortable room, friendly service from our staff, and our excellent location close to attractions and dining options. We’re also glad the swimming pool was a highlight for the kids. It is always incredibly rewarding to receive such positive feedback, and I will be sure to pass your compliments on to the team, who take great pride in delivering memorable guest experiences.Thank you once again for choosing us and for sharing your experience. We truly look forward to welcoming you back in the near future.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham
ゲスト
デラックス ダブルルーム
宿泊時期: 2026年7月
出張
2件の口コミ
4.5/10
投稿日: 2026年9月1日
I was pleased with my stay, particularly because of the beautiful view overlooking Sultan Ahmad Shah 1 Mosque (Kuantan City Mosque). The view was truly enjoyable and one of the highlights of my stay.
However, there are several areas that I believe the hotel should seriously consider improving:
• Toilet facilities: The tissue holder is positioned too close to the toilet bowl, making it difficult and uncomfortable to properly clean oneself after using the toilet.
• Shower area: The shower space is quite narrow, especially when the sliding shower door is fully closed. It would be more comfortable if there were more space for movement.
• Washroom drainage: Water tends to accumulate on the washroom floor after showering, suggesting that the floor drainage or slope may need to be improved.
• Room cleanliness: I noticed several strands of hair on the bed and carpet, which was disappointing and suggests that housekeeping could be more thorough.
• Comfort and hygiene: I experienced itchiness and discomfort when sitting on the chair and while lying on the bed. I hope the hotel can pay closer attention to the cleanliness of the mattress, bedding, carpets and upholstered furniture.
• Breakfast: The breakfast selection was quite limited. Considering the price, I felt that the variety and choices available were not quite good value for money.
Overall, I appreciate the hotel’s location and the excellent view of the mosque. However, improvements in cleanliness, room facilities, bathroom design and breakfast selection would significantly enhance the guest experience.
I hope the management will take these comments constructively and use them to further improve the quality and comfort of the hotel for future guests.
翻訳
ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Wyndham Garden Shahzan Fraser's Hill. We truly value all guest reviews, as they are incredibly important to us and help us to continually improve both our service and our guest experience.Thank you for sharing your experience with us in such detail. Whilst I am pleased to know that there were elements of your stay that you enjoyed, I regret that certain aspects did not fully meet your expectations - particularly the toilet facilities, shower space, and washroom drainage. We also regret the issues you encountered with room cleanliness and furnishings, and we will ensure our housekeeping team pays closer attention to bedding, carpets, and upholstery to provide a more hygienic and comfortable environment.We truly appreciate you highlighting this, as it allows us to focus on specific areas that require further improvement. Your feedback has been shared with the team and we will be taking the necessary steps to enhance this experience for our future guests.Thank you once again for your valuable feedback. We do hope to have another opportunity to welcome you back for a more seamless and enjoyable stay.Warm Regards,Charles B PeterCluster General ManagerShahzan Hotel Kuantan, Trademark Collection by Wyndham