W7443YLnataliap
2023年2月10日
At the arrival we got an appartmant, which was a two bedroom place, not what we booked. It was extremly stinky because of other guests smoking in there. The pictures are very far away from the reality. When I asked for new room, they said, they don’t have. Or they give me another but I will have to move again in the morning to another. I refused, as I already paid to them, so insisted to get a clean room. Note, it is NOT a HOTEL, the 5 stars are goven to the building, not to these appartments. They ask you to pay in cash and they are grumpy if you don’t have any. In the end, after 18hours travelling, they gave me back my money and I had to move to another place. They were rude and not willing to help at all.
自動翻訳