ホテルからの返信: Dear あまのるりちゃん, we sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback regarding cleanliness, amenities and service will be reviewed seriously with our team.
ホテルからの返信: Dear Guest, thank you for your detailed review. We’re happy you enjoyed the location and service, though we note your concerns about older facilities, hot water, and noise. Your feedback helps us improve.