The place was nice and the location was good. The staff was also courteous and helpful. The rooms were spacious and reasonably comfortable but not what we were looking for . The overall room experience was not worth the money we paid for . We have experienced in the past better rooms for much less the price. When u charge almost 50000 rs a night we definitely expect much better facilities , walls were plain simple and boring, nogreat decor , TV was placed right at the centre which was a bit awkward . Lots of mosquitos inside and out and no mosquito repellent available. Washroom was not fully clean as there were stains and spots at multiple places. Also the distance from reception or dinning area ro room was far and only one buggy available which too was mostly busy with other guests . Suggestion- you must hv multiple buggies available . Finally the services arranged from outside vendors also were clearly overpriced. We paid Rs 5000 for boat ride to outside vendor arranged by Taj but if we had booked him directly he would have charged Rs 2500 only. Similarly for Taxi booking also and other activities . Now coming to breakfast .... very little choices avaliable..not as elaborate as in other properties and and there were many misses in service also. Other facilities or activities were also very limited so not much to do in the property itself. We know it was peak season but still there is a limit to what u should charge . Wrong to sell silver for the price of gold . In nutshell after paying more than Rs 1 lakh for two nights we felt as if we have been clearly overcharged for the entire experience . Thanks . Hope management will look into this do something about it .
The coconut lagoon is a very unique property with so many canals criss crossing thru it. The reimagined 1850s style mansions made of wood , takes one back in time. Everything has been meticulously restored to present-day safety and is very well-maintained. The naturalists on staff are very friendly, knowledgeable and enthusiastic. The pool is very well-maintained as as the other facilities. Christmas preparation is on steroids at the moment making it festive with the re-used paper decorations. The activities thru the day are very enjoyable. My kids had a lovely time and we made tons of memories!
i recently had the pleasure of staying at this beautiful resort, and it was an incredibly relaxing experience. the ambience inside the property is truly pleasing and serene, with a nature-friendly vibe that immediately puts you at ease. the rooms were well-maintained, spacious, and provided a perfect balance of comfort and style. one of the highlights of the resort is definitely the pool—it’s stunning and adds so much to the overall experience. if you’re visiting, i highly recommend opting for the pool-view villas; they offer an unbeatable view and atmosphere. the food was delicious, with a wide variety of options, although slightly on the pricey side. that said, the quality more than made up for it. lastly, the staff were incredibly friendly and helpful, making our stay even more enjoyable. overall, a wonderful place for a peaceful getaway!
Had an amazing retreat..The private pool villa was worth the price..amenities,food,ayurvedic treatment,yoga and meditation was all fabulous..the staff were so humble,friendly and always at service wen needed..the backwaters and shikara ride is worth mentioning..the rainy weather added to the resorts beauty..every area within the resort is so beautiful..can just stay der watching the place all day...best vacation of my life ever..Thank u to my friend who accompanied me,thank u to the crew of Niramaya for everything..Gratitude..😊😊 Will refer my friends n family n also looking fwd to come again..
Best place in Kumarakom to stay in, had a great experience and we really felt happy with the service provided. Rooms were ultra clean and comfortable The staff were amazing and treat you like family, especially impressive service from Unni Kuttan. Truly Awesome and great experience. Highly recommend this place. Looking forward to stay here again :-) Special Thanks to the Property Manager and Front Desk staffs for being extremely professional and yet provided a homely service. Thanks
ゲゲストMe and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.