昆明億壕城堡ウィンダムグランドホテル

ホテルスタッフの対応も良かったです。特にツキの対応が良かったです！

大きな失望！まず、立地が辺鄙で周囲に商業施設や生活施設がほとんどありません。第二に、サービスが悪いです。早朝にチェックインしたとき、バーの顧客サービスの態度は非常に悪かったです。デポジットを要求し、翌日のチェックアウトが遅いと主張しました。お勧めできませんでした。」現金を支払います。第三に、環境が悪く、庭は工事現場のようです。上記は一つ一つ挙げたものではありませんが、物理的な体験は非常に悪く、ホテルの価格にまったく見合っていません。

We received a upgrade and were fascinated by the spectacular and kitsch setting of the hotel and the room. The bedding was pristine and clean. In contrary the room was only superficially cleaned. The floor was stained. The safety box did not work and the lighting is confusing. The gangways were untidy with dust and were probably not cleaned for some days. The breakfast is richly garnished with a nice selection, however the tables were sticky and the table sets were with food stains. The restaurant was floor littered with used tooth picks and used napkins. The location of the hotel is not pleasant. There are no suitable restaurants nearby. We did not use the spa. The staff was polite and forthcoming, but this did not compensate for the overall lack of cleanliness. We shortened our stay.

Hotel staff were extremely friendly and professional , also received complimentary hot springs entry , amazing breakfast variety of Chinese and European foods.

What an experience! Like something out of a romance novel, from the extravagant entrance, to the sweeping stair cases, to the Louis 16th furniture, including artwork, gilt edges, romance and comfort... it had the lot. The Spa facilities were amazing. Pools, pools and more pools! Manicured grassed areas, intimate treed walkways, arches, marble, stone, statues, ponds and fountains. Just delightful. The staff were amazing as well. No English at reception, but they were quick with the translators. Definitely felt like a queen at this place. Location was a bit strange...half way between city centre and airport, the surrounds were primarily industrial, and main attractions were about 20 minutes away by Didi, but the price to convenience ratio was still good. Definitely recommend it, even if just for the furnishings!

Great