A very good hotel. Checking in was a breeze by a bespectacled smiley young man (I think his name is Li) and a pretty young lady whom I didn’t get her name.
Service is great from Zoey and Eva. Zoey added me on WeChat immediately upon check-in and asked me to contact her for any needs. She is very helpful and kind.
Eva sent us off and helped us with our luggages when we were leaving for the airport.
The unlimited hot spring usage is truly amazing. All in all, a remarkable experience.
The only area for improvement that I can think of is probably the breakfast in terms of taste, variety and speed of replenishing the food. Waiters, waitresses and the cooks (especially the auntie at both the noodles and egg stations) were awesome though.
Thank you everyone at W.
翻訳
ホテルからの返信: Dear Guest, Hello! Thank you for giving our hotel a 5-star rating, and also for your fondness and recognition of us. We are truly touched that you remember the wonderful time you spent here. Providing our guests with a pleasant stay is our unshirkable responsibility, and we are deeply honored to receive your praise. At the same time, it gives us even more motivation to continue moving forward. We hope to have more opportunities to serve you!
Thomas Rx
快適クイーンルーム
宿泊時期: 2025年11月
夫婦・カップル
21件の口コミ
6.0/10
投稿日: 2025年12月30日
We received a upgrade and were fascinated by the spectacular and kitsch setting of the hotel and the room. The bedding was pristine and clean. In contrary the room was only superficially cleaned. The floor was stained. The safety box did not work and the lighting is confusing. The gangways were untidy with dust and were probably not cleaned for some days.
The breakfast is richly garnished with a nice selection, however the tables were sticky and the table sets were with food stains. The restaurant was floor littered with used tooth picks and used napkins.
The location of the hotel is not pleasant. There are no suitable restaurants nearby. We did not use the spa.
The staff was polite and forthcoming, but this did not compensate for the overall lack of cleanliness. We shortened our stay.
翻訳
ホテルからの返信: Dear Guest,We wish to express our sincere gratitude for your support and recognition of our hotel, as well as your valuable feedback. Rest assured that we will promptly forward your suggestions to the relevant departments and oversee the subsequent improvement measures. We eagerly anticipate your next visit, where we hope to showcase our growth and progress to you.
ゲスト
快適クイーンルーム
宿泊時期: 2025年11月
夫婦・カップル
1件の口コミ
9.5/10
素晴らしい
投稿日: 2025年12月11日
Hotel staff were extremely friendly and professional , also received complimentary hot springs entry , amazing breakfast variety of Chinese and European foods.
翻訳
ホテルからの返信: Dear esteemed guest, hello! Thank you for your recognition of us. We will continue to uphold the philosophy of doing things with heart and providing meticulous service, allowing you to experience a "home-like" feeling at the Wyndham Grand Kunming Yihao Castle Hotel. We look forward to meeting you again.~
haevda231
快適クイーンルーム
宿泊時期: 2025年11月
ファミリー
9件の口コミ
9.0/10
非常に良い
投稿日: 2025年12月5日
Was given the free ticket to the hot spring, cozy and nice place to relax. Do come again next year 😉
翻訳
ホテルからの返信: Dear Guest: Greetings! Thank you very much for staying with us and for your kind compliments! We are delighted to have provided you with a wonderful experience during your stay. Your praise greatly encourages our hotel and motivates us to improve. We will continue to remain passionate and strive to ensure every guest feels at home during their stay. We eagerly look forward to welcoming you again! You are always welcome to return and enjoy another stay, and we wish you a happy life!
ゲスト
快適クイーンルーム
宿泊時期: 2025年3月
一人旅
12件の口コミ
8.5/10
とても良い
投稿日: 2025年5月7日
What an experience! Like something out of a romance novel, from the extravagant entrance, to the sweeping stair cases, to the Louis 16th furniture, including artwork, gilt edges, romance and comfort... it had the lot. The Spa facilities were amazing. Pools, pools and more pools! Manicured grassed areas, intimate treed walkways, arches, marble, stone, statues, ponds and fountains. Just delightful. The staff were amazing as well. No English at reception, but they were quick with the translators. Definitely felt like a queen at this place. Location was a bit strange...half way between city centre and airport, the surrounds were primarily industrial, and main attractions were about 20 minutes away by Didi, but the price to convenience ratio was still good. Definitely recommend it, even if just for the furnishings!
huge hotel in fake European style. Nice garden for a stroll. Tennis court needed fixing and its a pity the used condom was not cleared up. Breakfast is Chinese complete with a spittoon in case of need. Smoking allowed everywhere. Would not go back
翻訳
ホテルからの返信: Dear guest, thank you for choosing Wyndham Grand Kunming East! We sincerely apologize for any inconvenience caused during your stay at our hotel. We fully understand your discontent. We will work harder to train our team and do our best to prevent this from happening again. Thank you for your review of our service. It helps us become better and meet our faults. Your support is the driving force of our progress. We will meet the Wyndham brand highest service standards more carefully by serving each of our guests more attentively. Please accept our apologies.We wish you all the best!
ゲスト
快適クイーンルーム
宿泊時期: 2023年12月
夫婦・カップル
16件の口コミ
10/10
とても素晴らしい
投稿日: 2024年2月3日
Very nice place, richly appointed decor, good breakfast choices and great experience at adjoining hot springs.
翻訳
ホテルからの返信: Dear guests, thank you for choosing Wyndham Grand Kunming East! Thank you for your excellent review of our service. We hope you have found our hospitality and dedication to providing excellent service during your stay. Your support is the driving force of our progress, your appreciation encourages us to keep moving forward. We will meet the Wyndham brand highest service standards, serve each of our guests more attentively. Looking forward to your visit again! We wish you all the best!
Blowme
Smart Choice Deluxe Suite
宿泊時期: 2023年6月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2023年7月9日
Great plaace to stay in Kunming, amazing staff and the spa next to the hotel is a nice addition if you want to relax. Sevices went above and beyond our expectations, Natalia and the hotel manager very helpful especially with our 3 year old.
6 stars if it was an option.
翻訳
ホテルからの返信: Dear guest :We warmly welcome you to choose our hotel.Thank you very much for your high evaluation of the hotel and for your affirmation of the service provided by Natalia and other employees. We will share your comments with other colleagues to encourage them to work harder and pay more attention in their future service work. We are glad that you and your family have had a very pleasant time at the hotel. We hope you can still choose our hotel for your next trip, and we will wholeheartedly serve you, Wishing you and your family a happy life and all the best!