昆明億壕城堡ウィンダムグランドホテルに泊まった方の口コミ・宿泊体験

ホテルスタッフの対応も良かったです。特にツキの対応が良かったです！

大きな失望！まず、立地が辺鄙で周囲に商業施設や生活施設がほとんどありません。第二に、サービスが悪いです。早朝にチェックインしたとき、バーの顧客サービスの態度は非常に悪かったです。デポジットを要求し、翌日のチェックアウトが遅いと主張しました。お勧めできませんでした。」現金を支払います。第三に、環境が悪く、庭は工事現場のようです。上記は一つ一つ挙げたものではありませんが、物理的な体験は非常に悪く、ホテルの価格にまったく見合っていません。

A very good hotel. Checking in was a breeze by a bespectacled smiley young man (I think his name is Li) and a pretty young lady whom I didn’t get her name. Service is great from Zoey and Eva. Zoey added me on WeChat immediately upon check-in and asked me to contact her for any needs. She is very helpful and kind. Eva sent us off and helped us with our luggages when we were leaving for the airport. The unlimited hot spring usage is truly amazing. All in all, a remarkable experience. The only area for improvement that I can think of is probably the breakfast in terms of taste, variety and speed of replenishing the food. Waiters, waitresses and the cooks (especially the auntie at both the noodles and egg stations) were awesome though. Thank you everyone at W.

We received a upgrade and were fascinated by the spectacular and kitsch setting of the hotel and the room. The bedding was pristine and clean. In contrary the room was only superficially cleaned. The floor was stained. The safety box did not work and the lighting is confusing. The gangways were untidy with dust and were probably not cleaned for some days. The breakfast is richly garnished with a nice selection, however the tables were sticky and the table sets were with food stains. The restaurant was floor littered with used tooth picks and used napkins. The location of the hotel is not pleasant. There are no suitable restaurants nearby. We did not use the spa. The staff was polite and forthcoming, but this did not compensate for the overall lack of cleanliness. We shortened our stay.

Hotel staff were extremely friendly and professional , also received complimentary hot springs entry , amazing breakfast variety of Chinese and European foods.

Was given the free ticket to the hot spring, cozy and nice place to relax. Do come again next year 😉

What an experience! Like something out of a romance novel, from the extravagant entrance, to the sweeping stair cases, to the Louis 16th furniture, including artwork, gilt edges, romance and comfort... it had the lot. The Spa facilities were amazing. Pools, pools and more pools! Manicured grassed areas, intimate treed walkways, arches, marble, stone, statues, ponds and fountains. Just delightful. The staff were amazing as well. No English at reception, but they were quick with the translators. Definitely felt like a queen at this place. Location was a bit strange...half way between city centre and airport, the surrounds were primarily industrial, and main attractions were about 20 minutes away by Didi, but the price to convenience ratio was still good. Definitely recommend it, even if just for the furnishings!

Great

Very good hotel, the room was very Nice! And the people are very friendly and like to help you. Mia helped us with checking in!

Tsuki was great. Nice hotel with fun design. A little far out of the centre of Kunming.

Service was great

huge hotel in fake European style. Nice garden for a stroll. Tennis court needed fixing and its a pity the used condom was not cleared up. Breakfast is Chinese complete with a spittoon in case of need. Smoking allowed everywhere. Would not go back

Very nice place, richly appointed decor, good breakfast choices and great experience at adjoining hot springs.

Great plaace to stay in Kunming, amazing staff and the spa next to the hotel is a nice addition if you want to relax. Sevices went above and beyond our expectations, Natalia and the hotel manager very helpful especially with our 3 year old. 6 stars if it was an option.