Great hotel ammenities; ski in/out location, good breakfast, onsen included, easy locker room for ski equipment, ski rental shop inside the hotel - all 5 stars! Booked everything inc. airport transfers, ski hire, lift passes etc through their online portal and it was very easy/smooth. But the staff truly stood out as excellent and deserve special mention! To the concierge team Makoto, Julie and Amelia who helped with booking dinners and taxis, and the front desk Abbey, Yas, Kat and Erik who helped through difficulties like baggage delays and trips to the doctor. The room itself was a bit bland and no privacy with window looking straight to the street - photo at night time from the car park looking straight in to the room attached. This meant the blind had to be down all day and thus no view of the snow or natural light at all. Not worth paying for superior or deluxe room as allocated a standard room anyway (they all seem to be the same on the ground floor). Definitely book here for your holiday because it's a great hotel, just would suggest it's worth the splurge to have a room off the ground floor (studio etc).
自動翻訳