ROKU KYOTO, LXRホテルズ&リゾーツは2021年に開業、京都でも最新の宿泊施設の内の一つです。当施設から龍安寺駅まで約4km、大阪国際空港まで約50km、移動に便利です。付近のエリアは、大徳寺や興臨院、源光庵など、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。京都の当施設には、併設の駐車場があります。このホテルの清潔度は非常に高く評価されています。
全室禁煙室です。京都駅中央口より徒歩4分。観光にもビジネスにも大変便利な立地でありながら『ゆったりとした空間』と『大浴場』で癒しの時間をご用意しております。「コンビニ」も向かいにあり、利便性も充実。京都の滞在に、新しい形をご提案します。私たち「ALA HOTEL KYOTO」は、京都の玄関口に位置し、今日の京都をより深く、お愉しみいただけます。
ゲゲストI’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.