We had a very bad experience in this hotel. The toilet was overflowed with gross yellowish stuff on the second day of our stay. Very disgusting odor and sight ! Cleaning staff tried to clean the toilet but we insisted to change room. There must be huge sewage problem with this hotel. Our room was on the third floor in this 4-storey building and bad smell kept coming out from the kitchen drain even after room change. Apart from that, the room has no natural light and was very moist all the time. It took 2 days for laundry to dry even after 2 hour dryer. The so-called Kyoto design means facing a concrete wall outside the window. The hotel is hidden in a small alley and totally not accessible by car. There was no staff help out with luggage. Staff are friendly but not professional. No offer to change room until we insisted. A verbal apology was given after all that we experienced, and that’s it. We paid JPY64k per night for 2 connecting twin rooms and it’s absolutely not worth the money. There must be other better choices around Kyoto station.
自動翻訳