Nazuna 京都 二条城に泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you very much for staying with us and for taking the time to share your valuable feedback.We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We are truly sorry that our service, cleanliness, communication, facilities, breakfast, and souvenir arrangements did not meet your expectations.As a renovated machiya (traditional townhouse), we strive to preserve its charm while ensuring a comfortable and enjoyable stay for all our guests. Your feedback has made us realize that there are still areas where we can improve, and we will take immediate steps to do so.We will focus on enhancing our English communication, strengthening housekeeping standards, and improving the quality of our breakfast service.Regarding the home fragrance diffuser, currently each room is provided with one unit; however, we will take your feedback into consideration and review whether there may be better ways to provide this amenity for our guests in the future.We truly appreciate your comments, which are invaluable in helping us improve our service.We sincerely hope to have the opportunity to welcome you again and offer a more pleasant and comfortable experience next time.Sincerely yoursNazuna Kyoto Nijo-joReception staff Sakura Hirai

ホテルからの返信: Thank you very much for your stay and your valuable feedback.Thank you very much for your stay and your valuable feedback.We value above all to provide you with a comfortable stay, but most of all to give you a special and unforgettable experience.We hope that we were able to provide you with such an experience this time.However, we apologize for not meeting your expectations in terms of laundry and facilities.We will continue to review all aspects of our hotel to ensure that everyone has a comfortable stay while taking advantage of the wooden townhouse. The entire staff will make every effort to grow into an inn that can offer more value than its price based on your kind words. Thank you very much for your valuable feedback.Sincerely yoursNazuna Kyoto nijo-joReception staff Sakura

ホテルからの返信: 小幡様へのお褒めの言葉とご評価をいただき、誠にありがとうございます。小幡様の丁寧で親切な対応が、お客様に良い印象を与えられたことを大変嬉しく思います。小幡様もきっと喜んでくださると思います。またお会いして、お話をする機会を心よりお待ちしております。お手紙をいただき、誠にありがとうございました。今後のご多幸をお祈り申し上げます。

ホテルからの返信: この度は当ホテルにご宿泊いただき、また素晴らしい口コミとご投稿をいただき、誠にありがとうございます。お客様にご宿泊いただき、大変嬉しく思っております。ご宿泊のお部屋は玄米茶の間です。畳スペースもございますので、ゆっくりとティータイムをお過ごしいただけます。また、朝食では焼き野菜とメインディッシュ、そして京の家庭料理であるおばんざい重をご用意しております。囲炉裏で焼き上げた香ばしい香りが食欲をそそります。また京都にお越しの機会がございましたら、ぜひまたNazunaをご利用いただき、くつろぎのひとときをお過ごしください。Nazuna 京都二条 フロントスタッフ 明子

ホテルからの返信: 感謝您寫信給我們，對客房設施和客房服務給予了高度評價。雖然您的時間有限，但我們希望您能感受到我們客棧的魅力。感謝您的入住。

ホテルからの返信: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel.We are delighted to have you as our guests.If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax.Sincerely yoursNazuna Kyoto ＮReception staff Sakura Hirai

ホテルからの返信: Thank you very much for staying with us and for taking the time to share your feedback.Our accommodation is a renovated machiya, a traditional Kyoto townhouse, and as such, the layout—including stairs and entrances—reflects its historical character.We understand that this may have caused some inconvenience, but we hope you were still able to enjoy the charm and atmosphere unique to a machiya stay.We will continue to make efforts to enhance the comfort of our guests, and we would be delighted to welcome you again in the future.