Came for a relaxing two day stay. After 7 hour drive to the hotel we sat relaxed with a glass of rose and a bottle of local beer and bottle still water. We then decided to organise dinner at one of the two restaurants at the hotel. We then discovered the main restaurant was closed and their seafood restaurant was full. Our only option was room service or find somewhere else. Sunday France everywhere was closed. We were super super disappointed- this was not a good start. We were not the only ones - bar staff couldn’t really care and just said we could have sliced meat and cheese if we wanted. The other staff were having a tough time trying to sort out a family who were in the same situation. Im sorry but if you have guests expected and you have at least one open restaurant you reserve a table for your guests! We sat in our room duly ordered pizzas. The cheapest item on the menu because everything else was 5* restaurant prices which we were not prepared to pay to sit in our room to eat. They were disgusting clearly shop bought with extra toppings. We couldn’t even have a cup of tea. We looked at the breakfast 30euros each for continental or American style breakfast at that point we realised this hotel is a rip off and we would not be staying any longer and made alternative plans. When we came to check out the next morning they did not care. The only saving grace after much discussion baring in mind the following costs; our drinks were 32euros one glass rose and one bottle beer & bottle still water, pizza 50euros and 33 euros a day to park your car - our car was parked outside the hotel entrance- they also did not like it because we used *********** and not booked direct - we had to accept that we had to loose the room money - they agreed to not charge for our food and drinks - we were so so disappointed and had very much looked forward to our stay - this hotel needs to stop trying to be like the shard or a hotel in Monaco and focus on what it should and can be. Clearly some guests dont care how much things costs like 33 euros a day to park your car- we are more than happy to spend if it is justified but this hotel is not. This was part of a 13 day holiday where we stayed in 6 hotels and this was by far the worst and yet promised to be the best - such a shame. Oh the chaps who park your car and take tour bags? 5* super lovely super professional couldn’t be nicer thank you.
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2023年1月30日
From arrival to departure, everything was perfect! The whole team made us feel at home.. even better than home 😉. They would anticipate our needs always with a bright smile and friendly, but professional words. The hotel is just beautiful and the view from the room is unbeatable! The location is spot on. You have the ocean at your feet, and can enjoy the busy and charming life of La Baule in a few minutes walk or take a ride on the hotel bicycles to discover all the beautiful houses around. For the golfers, the La Baule Club is close by and offers fantastic courses. And not to forget about the tennis courts just a few minutes away at the over 100 years old Club. We enjoyed every minute of our stay. The only “downside” is that we could not stay longer!! We will definitely be back..
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2021年9月20日
We spent a few days. From the arrival to the departure everything was perfect. The location is amazing and the sea view rooms are a great choice The team is very helpful The restaurant on the beach offers great seafood for lunch and dinner
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2021年7月11日
We loved the decoration of this palace, as well the common areas, the reception, our room, the breakfast room and the restaurant, we slept in a bright room with a beautiful sea view, the breakfast was unforgettable, lots of choice, the staff were professional and courteous while being discreet
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2021年6月20日
Beautiful building comfortable rooms. Staff are more than helpful. The amenities were good. Spa and massage wonderful. The only reason for 4 instead of 5 was the A/C was broken and we were not informed. I would however definitely recommend this hotel to friends and family.
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Verified traveler
2021年7月23日
Need to be refresh
Room is not at 5 start level
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2023年11月5日
Escapade BAULOISE fin octobre à L’Hermitage comme tous les ans. Comme d’habitude TOUT était parfait ! Personnel à l’écoute, très pro et plus que sympathique… Depuis toutes ces années nous arrivons chez des amis! Gestion des problèmes suite à la tempête parfaite ! A la lecture de certains avis, je pense que nous ne parlons pas du même établissement… Je conseille à ces quelques éternels insatisfaits de gérer leurs propre hôtel afin de satisfaire pleinement à leurs caprices et de fait , nous épargner leurs médiocrité!! Un grand merci à toute l’équipe de L’Hermitage et continuez a prendre soin de cette merveilleuse bâtisse ! On se revoit au printemps 😏
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2023年4月23日
Quel bel établissement ! Tout est parfait, l’accueil, le site, le vue , la gentillesse et la disponibilité de l’ensemble du personnel ! Et la qualité de la restauration Merci pour cette belle parenthèse de Pâques et vivement un prochain séjour ! RM et P Chaffange
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2023年9月15日
Absolument parfait. Très belle chambre avec une vue mer. . Propreté absolu. J'ai adoré cet hôtel. Le personnel est formidable. Ils sont aux petits soins pour vous faire passer un excellent séjour. Le room-service pour le petit déjeuner en chambre est une expérience formidable. Pour avoir testé plusieurs hôtels de la chaine Barrière, je peux attester que le client est reconnu, nos demandes sont bien prises en compte. On se sent comme chez soi. Je recommande cet hôtel pour un séjour plus que confortable.