My wife and I stayed at Nayara Springs for our 5 year anniversary in November 2023. It has taking a while to find the right words to describe our experience there. If you want to go back to the days where the service industry was exceptional and you are treated like you are the most important person on the property. This resort is where you want to be! Our experience began before we even arrived. From the customer service rep Johel who assisted me in making our transportation, dinner, spa, and excursion reservations to the staff that greets you at the resort. Upon arrival the staff was exceptional!! The warmth you felt walking into the lobby was infectious. The drivers who pick you up and drive you around the property were interactive, attentive, and always looking for little critters to show you. Sebastian, Daniel (Blanco), Alexander, Isaac, Diego, Larry, Jonathan and the rest of the staff were amazing!!! Our tour guides Isidro and driver Jean Carlos were one of the best highlights of the trip!! Cannot wait to finish our “Check” list on our next trip. Pablo, Luis and their driver that took us on the white water rafting excursion were exceptional!! The food and bars were amazing! Thank you for your hospitality, going above and beyond & even creating friendships for when we return in the future to see these wonderful people & this beautiful place again. Pura vida!!!
PS - Already rebooked in September 2024!!
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