カサ グランデ ホテル

I contacted the staff on WhatsApp. Her English was rude, like a teenager. I am not her friend, I am her guest. We had many horrible flight incidents with flight cancellations, delays and missed connecting flights, forcing us to cancel our hotel. I submitted the flight announcements as evidence and discussed the situation with the staff. The response was terrible without decent manners.

Very nice hotel. Front desk gave very good services. Need taxi to go around because it is not in the tourists attractions area.

飯店佈置雅緻，令人放鬆。員工親切，食物好吃，房間舒適，飯店位置佳，附近有超市和餐廳。非常美好的住宿體驗。

酒店窗外幾乎沒有風景，前台員工非常不友好，之前討論入住時間的問題，酒店員工態度特別傲慢，早餐種類很少，性價比真的不高，離纜車站也不算近，這個價格真的沒有必要定這種酒店。

I stayed in this hotel constantly with my daughters. I live in La Paz, and there are no pools that we know of so we rent a room and stay there quite often. It is April 12 and I’ve stayed in this hotel about four times this year alone. They never want to upgrade you the room which is very disappointing, especially considering as much time as we spend there and money. I’m a Gold member with ******* and I also stay there quite frequent and they still will not upgrade my room. This particular time I stayed there on a Monday, which is the least busy time in la Paz and I still couldn’t get them to give me an upgrade. I am a great tipper, I eat at the restaurant, I get room service, I’ve gotten spa service, and I still can’t get them to give me a room upgrade. That to me is absolutely ridiculous. All in all it’s a nice hotel I just can’t see why they can’t twist their arm a little bit and give me that upgrade, but some people are just too petty. So sad.

We stayed in the Casa Grande for six days and found everything to be of the highest caliber. The best! We were able to walk all over Calacoto to visit friends, take the teleferico to the city center and easily catch a cab for other destinations. The staff was helpful, the waiters excellent, and food delicious. We plan to return.