ホテル クラブ ラ セレナ(Hotel Club la Serena)

The hotel is great for us! The beach just in front of the hotel. Room is clean, big and have sea view with balcony. We love the outdoor swimming pool, that’s cool beautiful and have shallow water for kids to play with. The water is little bit cold but acceptable. We are pretty much enjoyed in this hotel.

Very nice hotel, excellent views from room. Bedroom nice. Breakfast was very complete. Although it was cold season room had heater, the shower was nice and hot. Lots of drinking water available in chilled or hot dispensers on each floor. Restaurant was pricey but daily specials were good.

Average hotel, certainly not 4*. Rooms are dated but clean. Bed was like a bouncy castle which I found really uncomfortable. Shower worked well. Pool area is decent with a full bar and snacks but no table service. Breakfast is a buffet affair. Again, ok but not 4*. Service was fine but do the online pre check in admin online to avoid a lengthy check in.

One of best experiences in Chile. Swimming pool is big and water is very clean. I think the person who manages it is very hard worker. Thank you very much. Breakfast was great with fresh fruit and bread. To beach, takes only 3 minutes by walk. Almost just besides to beach. What a bit concerned is speed of wifi in room. Hope it can be faster. But I think not a big deal.

Windows and room need a thorough cleaning. Rooms need updating. Check in needs to be more efficient. I expected much more from the pictures. Disappointing…

My friend and I stayed one night at Hotel Club and we had high expectations because of the price we paid, but also because this is one of the mains Hotels in Avenida del Mar, the main road by the coast in La Serena. The pros are the location and installations within the Hotel as there's a swimming pool, restaurant and bar in the premises. The cons are the quality of the rooms with tired furniture, walls and noise coming from next room as there was a locked door that was facing the closet area and from where you could hear everything that was happening on the other side. Breakfast selection was good and check-in and out process went smooth. Not sure if we'd go back as there are probably better quality Hotels for the same or cheaper price.

The property doesn't reflect the offer amenities. The wifi is really weak in the room, making impossible to do remote work, for those are nomad worker. The room are really small and the bed are twin size. No AC in the room only heater. Staff try accomodate they were helpful.

Great view and excellent relaxing area, pool and garden. Across the beach and 600 meters to local transportation to central La Serena. Restaurant is very good . Breakfast is excellent. Clean and safe.

I selected this hotel on the basis of reviews but was really disappointed. Firstly, the good things. The hotel is well located on the beach at La Serena and I think most rooms have a sea view. Secondly, the staff were helpful in loaning me some electricity adaptors as they only have the older plug sockets for which I didn’t have an adaptor. The showers are really nice Now the bad points. The staff are not very friendly. They prefer to communicate by WhatsApp rather than face to face. There is a real “smiles cost extra” vibe. Check-in is ridiculously late at 4pm. I have travlled the world and never experienced such a late check-in. Rooms are OK but basic. The breakfast room is just depressing and looks like it was designed for coach parties. The food was basic and I was shouted at for not wearing my mask. Well, of course not, because it is necessary to remove your mask so you can put food in your mouth. Plus I was sitting outside. I didn’t bother going after the first morning as the food wasn’t worth me being hassle again. Just be aware that the city centre of La Serena is at least a 30 minute walk. Taxis are a bit unreliable, especially first thing in the morning if you need to get to the bus station. Would I stay here again? No.