アクアルス ラゴス バイ ザ エディトリーに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Olau, Thank you for your feedback and we are sorry to hear that your experience was not satisfactory. We take our guests comments seriously and work continuously to improve our services and facilities. It is disappointing to hear that we were unable to meet your expectations. We would like to assure you that the issues mentioned will be investigated to avoid future inconveniences. We hope to have the opportunity to improve your perception on your next visit. Sincerely, Aqualuz Lagos by The Editory Team

ホテルからの返信: Dear Mr. Guest User, Thank you very much for your feedback! We are pleased to hear that you had a wonderful stay and that you enjoyed both our pool and our spacious rooms. Your recommendation means a lot to us we glad you chose us for your stay. It would be a pleasure to welcome you again in the future! Best regards, Aqualuz Lagos by The Editory

ホテルからの返信: Good morning, Thank you so much for your detailed and constructive feedback. We are delighted to hear that you and your family enjoyed the location, the comfort of the rooms, the quality of the breakfast, and the friendliness of our staff. We're glad that, overall, your stay was enjoyable.We also remember your feedback during check-out, and we sincerely apologize for the cleaning issue on the second day and for the lack of attention to supplying toilet paper and removing the trash. This does not reflect our standard of service, and we are already reviewing our processes to ensure these aspects are improved.Regarding access to the pool for guests with reduced mobility, we understand the difficulty your husband experienced, and we recognize that this is an area that needs to be addressed. Accessibility is a priority for us, and we regret that there were no additional rooms available with the necessary features. We will work on increasing availability and improving access for guests with physical and motor disabilities to ensure a more comfortable experience for everyone.We are happy to know that, despite these points, your stay was still pleasant. We appreciate your observations, as they help us to continuously improve our services.We look forward to welcoming you again soon, with an even more satisfying experience.Best regards,Aqualuz Lagos by The Editory

ホテルからの返信: Dear Mr., Thank you very much for your feedback! We are pleased to hear that you had a wonderful stay and that you enjoyed both our seeing sights and surrounding areas, and our spacious rooms. It would be a pleasure to welcome you again in the future! Best regards, Aqualuz Lagos by The Editory

ホテルからの返信: Dear Mr. Guest User, Thank you very much for your feedback! We are pleased to hear that you had a wonderful stay and our spacious rooms. It would be a pleasure to welcome you again in the future! Best regards, Aqualuz Lagos by The Editory

ホテルからの返信: Caro Diogo, Muito obrigado pelo seu feedback positivo. É ótimo saber que apreciou o tamanho e o conforto do quarto e a amabilidade dos nossos funcionários. Esperamos voltar a receber-vos em breve. Sinceramente, Aqualuz Lagos by The Ediitory Team