Our stay at the hotel was disappointing due to several concerns. Firstly, there was no hot water available in the room, which was a major inconvenience. The WiFi service was also very poor, making it difficult to stay connected. Additionally, the breakfast lacked options for vegetarian guests, which was quite disappointing. While the General Manager did offer some assistance by providing a portable WiFi device, the issue with the hot water remained unresolved. For the price we paid, the overall experience did not meet expectations. Furthermore, the reception staff were unhelpful, often failing to provide necessary items to the room and repeatedly asking irrelevant questions, which was frustrating. The service and experience did not justify the high cost of the stay.
翻訳
UlrikPlenge
宿泊: Jun 2023
出張・ビジネス
4.0/5
とても良い
投稿: 10 Jun 2023
The hotel is perfectly located in relation to the airport and access to the major roads to various destinations. Located in an area with little city noise. Close by a shopping mall. The staff is very friendly and helpful. The hotel is not new and that can be seen from the rooms. But rooms are clean and room service efficient.
翻訳
ゲスト
宿泊: Mei 2023
その他
1.0/5
投稿: 16 Mei 2023
Check In: We walked in to the hotel without prior reservation and we want to check the room category before the process all i heard from the Associate is we cannot show the rooms in such rude tone. you can check the rooms in the TV screen. What a warm welcome would rate Zero as check in experience. Same Associate mentioned a wrong figure for the room charges and we transferred the payment through third party as they advised their exchange rate is too low. Room are not too spacious but cleaning wise is good. Breakfast spread is small but chefs are good. Check out Experience: pathetic, Because of the miscommunication we ended up paying more and they were supposed to do the refund as they mentioned it will be refunded back to the account received and as per my request we met the Front Office Manager and explained it was transferred through unknown third party vendor and moreover it was miscommunication from their end, later she agreed it will be deposited in our account and share the refund form. I was following up for the refund and they agree it will be refunded with 2weeks and after 3weeks after my follow-up they are not ready to do the refund as their policies not allowed. What a scam. They want me to travel back to Nigeria to use credit facility, what a joke.
翻訳
ゲスト
宿泊: Feb 2023
出張・ビジネス
4.0/5
とても良い
投稿: 27 Feb 2023
The location is 15-20 minutes from the Murtala International airport. Check in in less than 5 minutes The room is clean, and the space is about 18 m ,cattle and 2 bottles of water for free . It has a bar,restaurant serving the 3 meals and a small pool area.breakfast included in my booking and offering egg station,bacon,sausage ,rice,beef, or chicken with vegetables. American coffee and juices.employyes are very polite and helpful, especially Victor. One of the money value hotels in Lagos, I do recommend it if your business around Ikeja area. Note:Don't book a car from the hotel as it's very, very expensive, you can use Uber as it's safe and 75%cheaper.
翻訳
ゲスト
宿泊: Jan 2023
家族旅行
4.0/5
とても良い
投稿: 31 Jan 2023
I spent 7 nights at Protea Hotel Ikeja Select. It was a trip I had made with my wife - who made made the pick of this hotel & done the booking. Anie (the Hotel Manager) attended to us at the reception. She went above & beyond to receive is and make us feel welcome. This lady maintained superb consistency in terms of customer service through out our stay. She deserves to work in the best hotels in the world - She is "a natural" with guests. The room was okay - Room 138. There was an issue with the hotel floor and water leaked on the floor when we flushed. Beyond that the hotel staff were there to attend to our every need. I liked the proximity to Shoprite. I will definitely be returning and would love to stay in this hotel again. It gave me value for my money. Kudos to Anie, Veronica & Felicia as well as the gentleman who fries our eggs and all the guys at the reception.
翻訳
ゲスト
宿泊: Jan 2023
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 31 Jan 2023
Birthday surprise. After attending my friends mothers burial the next day was my birthday so we decided to change location to enjoy the day. The staff at the front desk where nice and friendly. The didn’t waste time checking us in. Got to the room to my surprise birthday cake, champagne, chocolate, and gifts. It was a pleasant surprise cause I was so tired from Lagos horrible frustrating traffic. It lighten my mood. I had planed to take a bath and hit the sack. The hotel is clean and cute. The rooms aren’t that big, but still comfy for two. I had a lovely stay.
翻訳
ゲスト
宿泊: Jan 2023
出張・ビジネス
4.0/5
とても良い
投稿: 31 Jan 2023
Right away from arranging pick up from airport, through check-in and the stay, the service was fantastic. What has really hit me is the friendliness of the people working at Protea. All the time you feel looked after and welcome. I also hosted a seminar and here too everything worked like clockwork. I can only say - try and stay at Protea Hotel Ikeja Select.
翻訳
seunpearl
宿泊: Okt 2022
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2 Okt 2022
For a stay in Lagos Nigeria, this is a great hotel (I travel a lot and have been to the best resorts in Europe). I didn't expect the level of attention and service we received but we were wowed by the staff. Clean and modern hotel, perfect location for getting around lagos. The mall across the road was an added bonus with lots of places to eat and shop. When we had a misunderstanding with one of the staff, the manager Margaret ensured it was resolved in a timely manner and even made it up to us. Hotel food was great and room service was efficient. I recommend this hotel.