We stayed at Vila Gale Lagos for 2 days. The phone in our room didn’t work, so had to go to reception to ask for clean towels on the second day. The male staff was on phone call for a long time, he saw that I was waiting to ask something, but he just ignored. When another staff came out, I asked if she can send some clean towels to my room. I showed her my room key and room number. She replied “yes”. But no one brought us any towels for the rest of the day. We are disappointed. Customer service is not good here.
自動翻訳