Disney's BoardWalk Inn

Definitely one of the nicer Disney hotels. Stayed at Contemporary last year and Boardwalk's vibe is so much more pleasant; less chaotic and visually quite lovely. A nice reprieve from the over stimulation of the parks. Staff is friendly and helpful. One complaint: In an effort to catch a much needed late morning nap, we put the "do not disturb" sign on the door. We were woken from a deep slumber when houskeeping called to ask what time they could come to the room. What good is the do not disturb request if they are going to wake us with a call rather than a knock. It was quite unsettling and we were unable to go back to sleep. A text or note under door would be a better way to go about this.

Considering what you pay you would think you get high end service. Bell hop 40 minutes to bring up the luggage, TV does not work, internet is not strong enough for me to steam YouTube TV ( because TV didn’t work). Called and the “engineer” says not all Channels work, I said none are working. I told her the internet is weak, she said “that is a different department “. I expect better from Disney, they did not deliver.

We went before the renovations and absolutely LOVED this resort. The staff was amazing. The location was amazing. And the view was amazing. We were thrilled to get a corner room with a balcony on the boardwalk overlooking the lake. We spent our mornings and evenings there. We did the Club Level because we booked late and that was all that was available. But we were sure glad we did. Having the ability to have coffee, mimosas, and breakfast every day before we went out on our adventures was just lovely. Doing two days at Epcot and one day in HS meant that we could return to our room during the day and take advantage of the Club Level offerings. We had previously stayed at Beach Club and loved that as well, but there was something special about the Boardwalk Inn. We went during November and sitting on our balcony, listening to Christmas music was so magical. We can’t wait to return. I may have teared up when we left during out last breakfast and the staff at the Innkeepers Lounge were hugging me, and hugging my husband. They are true treasures.

I feel compelled to write a review because this resort is expensive. Potential visitors need to know that you are paying for the location, and the rest of the experience is not worth the money. Disney should be embarrassed by the poor quality of the rooms. The thermostat had two settings: warm and cool. It was freezing in the room with no possibilty of adjustment. The bathroom had mold and a mildew smell even though we kept the fan turned on constantly to drown out the noise from the boardwalk. The bed was not comfortable because it needs a new mattress. The TV was not a smart TV. The laundry facilities were dismal. 3 washers and 2 dryers. The laundry room itself was disgusting. The resort is very spread out. Everything is far away. The lobby, the ice machine, the pool, the laundry, the exit to go out to the boardwalk. Far away. Not a relaxing place to return to after a long day in the parks. It was loud and busy until very late at night. The last time we stayed at Coronado Springs, and we would go back there and highly recommend it. We paid a lot less and the rooms were so much nicer, with more food options. It is a gorgeous resort. That felt like a hotel worthy of the Disney name. Maybe I would recommend the Boardwalk if the rooms were refurbished, but that still doesn't change the noise level and the spreadout nature of the hotel. There is value to the convenience to EPCOT and HS, but when the overall experience is so bad, it is difficult to justify the cost. I would not recommend this hotel.

As a longtime Disney fan, I was excited to stay at the Boardwalk and experience all the amenities and activities promised in the package. However, my experience fell far short of my expectations. Firstly, I was disappointed to find that many of the activities promised were closed or unavailable during my stay. My family and I were looking forward to movie nights and character appearances, but only one movie night occurred during our entire stay, and no characters ever came to the hotel. This was a major letdown, especially for my children who were eagerly anticipating these experiences. Furthermore, I was surprised to find that basic amenities, such as restocking coffee supplies, were not addressed in a timely manner. I called down to the front desk twice to have coffee restocked, but no supplies ever came to our room. I felt embarrassed to take supplies off the maid cart myself and restock our room. I was also disappointed to find that some amenities, such as transportation systems, were closed, and it was often difficult to reach someone to get a shuttle. As someone who paid a significant amount of money for my stay, I expected better access and availability of these services. Lastly, I was disappointed with the overpriced food and the cost of the hotel itself. I felt that I paid an exorbitant amount for what was ultimately a mediocre experience. My overall experience at the Boardwalk fell far short of my expectations, and I feel that I did not receive the value for what I paid. I hope that you can take my feedback into account and work to improve the overall guest experience in the future

I stayed here with my daughter for 3 nights. I’ve been to Disney many times but have never stayed here. I know a lot of people love this resort, but it was not our favorite. I wouldn’t stay here again. I checked- in through the My Disney Experience app. When our room was ready, the resort texted me a map of the resort and my room number showed up on the app. Upon arrival, we could have gone straight to our room but we had transferred from a different resort and had to stop at bell services to get our luggage. Bell services delivered our luggage to our room. The resort is enormous. We had family staying in the villas, which was on the complete opposite side. We had to take separate elevators to get there. The staff is very nice. The pool is just ok- nothing special. The pool slide was being refurbished while we were there. We got pizza slices one night and sat on the boardwalk. We had ice cream a few nights- not many choices but decent. The milkshake machine was broken when I wanted a milkshake (of course). My daughter liked the kids Mickey sundae. We ordered from the deli a few times- both mobile order and just walk- up. Both were quick. The food was ok and the servings were enormous. We like to have a quick breakfast in our room before going to the parks, and I didn’t like that the only thing we could get the night before was yogurt parfait. They were good, but not what we wanted. We found out on our last day that on the other side of the resort was a coffee place where we could have gotten cereal. (Side note- we weren’t there long enough to get grocery delivery, as we have in the past.). The boardwalk itself is cute, but not enough for me to stay there again (maybe a quick visit from Epcot in the future). There were games, shops, entertainment. The view of Yacht Club across the harbor was nice. Our room was ok. Very dated. The fridge stayed cold. There was a large closet. The beds and pillows were just ok. We had a balcony overlooking a grassy area. There was construction going on near us and it was loud at times. The bathroom was not great. There was a large door separating the shower from the sinks, and if open it took up quite a bit of room. There was no door separating the sink area from the rest of the room. We had problems with the shower the first night- it flooded the bathroom and we were not able to change the water pressure (too strong). Somehow I figured it out the next day but it still wasn’t a great shower. There was a desk and one desk chair. There was also a plush chair on the other side of the room. Not ideal for eating in the room. We used the bus to Magic Kingdom, and it wasn’t a long ride. We had no trouble with the buses. We used the skyliner to get from Hollywood Studios to Epcot/walk to resort. We walked to Epcot. I thought I wouldn’t mind entering Epcot at World Showcase, but I wasn’t a fan. The path is not clearly marked and we got lost on the way back to the resort.

Já me hospedei no BeachClub e no YatchClub. De longe foi a pior experiencia. Chuveiro péssimo, wi-fi sofrível e funcionários que mal dominam o inglês. Padrão da Disney como um todo caiu muito. Em relação aos parques também. Todas amenidades para quem fica nos resorts do parque diminuíram MUITO! Horas extras, plano de refeição, compras do parque para serem entregues no hotel,... ... Enfim. Ou acabaram ou diminuíram muito. Fora bagunça e filas infinitas. O que parece é que durante a pandemia houve uma diminuição enorme no quadro de funcionários (parque e hotel)... Mas, depois que voltou a normalidade, continuou o mesmo número da pandemia. Lógico que ia dar merd@. Realmente o custo benefício de ficar nos hotéis dentro do parque caiu MUITO!

This was our first time at the Boardwalk Inn, although we had wanted to try it for years. It's really all about the location here, it's what you are paying for- for us it works perfectly. We could walk to Hollywood Studios, Epcot and to the Dolphin for dinner at Shula's. It's also right near the Skyliner and Friendship boats. We arrived about 11:30am and were told it would be 3pm before the room was ready (we did the online check in, but also checked at the desk since there was no line) (I always like to ask about upgrades, which there were none). We started to change clothes in the lobby bathroom before heading out to Springs when we got the text that our room WAS ready! Bonus! We scored a King bed. I felt we DID get an upgrade after all? I had put it as a request, but we never get one at Disney. We were happy about that. The room, and the property, are definitely older, but clean and well maintained. There's a lot of layers of paint everywhere, that's for sure. The carpet in our room was either new or just in great shape. The furniture was dated looking, but I also think that was the look they might be going for. The couch, however, was really sad. Frumpy and stained. I didn't want to sit on it. For the price of the hotel, I think they could maybe do better with that. The bathroom actually did seem to be renovated, nice tile in the shower and on the floors. Shampoo, conditioner, body wash, bar soap, vanity kit, shower cap, mouthwash and lotion were provided. We stayed for five nights and had our garbage emptied and towels replaced after two nights, and then a more complete housekeeping service including the bed being made (not clean sheets), garbage, towels, but on our last night.........I would have liked the bed made the first visit in, but it was nice regardless. I try to make the bed, but it's never the same as when they do it. We really did not interact with the staff much, did not use the pool or amenities so can't comment on that. We were out and about to the parks most of the time. Again, back to the location. The Boardwalk Inn does not have any food service or restaurants (that we knew about) but since you are on the Boardwalk you have access to a variety, like a bakery, ice cream shop, finer dining (Trattoria and Flying Fish), casual dining (Big River) and some shops. We enjoyed sitting out with an ice cream for an afternoon break one day. Can't fault this place, except the price for the room is just too much for this to become a repeat stay for us, The location was amazing, however.

Somehow, the architects planners and wizards of Disney, make you feel like you are in a quiet New England coastal lodge. Construction quality is first class. The place is gorgeous, solid and seemingly “old world”. Disney service shines and EVERY interaction at the facility was a joy. I don’t know how Disney does it, honestly. Expensive, for sure. Convenience to Star Wars stuff was great, and the boardwalk was enough of a stroll after dinner to feel like you had worked off your ast dessert. A couple of bars made adult cocktail time easy to achieve with kids playing nearby. Getting a sit down meal without prior planning is near impossible. Walk in times are very late , so make reservations. We didn’t . Regretted it each night, hoping we could get lucky. Nope. ESPN still closed, which was a bummer. Expensive indulgence, but for three nights as our family COVID prize, it delivered. The adult pool and hot tub was quiet each afternoon, and the family pool was jumping with activity.