アトランティス ファミリー ウォーターパーク ホテル、アセンド ホテル コレクション(Atlantis Family Waterpark Hotel, Ascend Hotel Collection)

Very fairly priced! Two pools open early and stay open late! Small towels at pools for your convenience.

Our booking had listed and arcade card if booked before 1/31. We booked beginning of that month. Upon check in, we were not provided with such. Upon further inquiry facility acknowledged that they used to offer that but stopped 1/31 however manager claimed stopped in Dec 2023 and blamed ******* for the mistake. They refused to offer any alternative perks such as credits in their arcade room & claimed rates were discounted to reflect not getting arcade card; however their site listed the room at an even higher rate while claiming it was only $98 - I paid more thru ******* plus a resort fee to hotel directly & that was still less than if I had booked thru hotel directly or thru choice hotel membership, so clearly not true at the time of my booking. On top of that heater smelled like smoke, cigarette butts on balcony, stains on carpet, one piece of furniture looked like it had been eaten thru by termites, and no towels in pool area.

Great little indoor waterpark for younger children and the water was warm as well. The passes to knucklehead was a great addition to our stay that the hotel provided.

This has been our second time staying here. Both times we got the suite with the jacuzzi. Both times the jets didn’t work well. The bed are not the worst but definitely feel the springs. We do like the kids pool area and the balcony. Overall its fine but can use some improvements.

Check in was easy and friendly. Was not many people there so we didn’t feel so crowded and felt more comfortable. Wish there was breakfast in the morning.

I was really surprised by the condition of the hotel when I arrived. There were good reviews. If you are ok with trash and uncleanliness everywhere then this is the place for you. I switched from my first room in the basement in hopes that it would be better. The whirlpool suite in basement was stuffy and had a terrible smell. There was standing water in the tub as if it didn’t drain or didn’t get cleaned. My phone didn’t work down there. I was going to call the front desk to complain and THAT phone didn’t work either!! Creepy! The next room was not better. The sheets looked like they hadn’t been changed and had stains on them. The hallways were not vacuumed and I saw some very questionable guests that looked like they had just been in a fight. I asked for refund and informed them I wouldn’t be staying. I was told to talk to *******, but they said I have to talk to hotel. I’ve received zero correspondence.

This was my third time staying at the Atlantis and they never disappoint! The staff are so friendly and helpful. The guests in the room above us were being incredibly loud during their stay: stomping, fighting, jumping, running, yelling - we talked with the staff and they handled it so that the rest of our stay was peaceful. We enjoyed the Neptune suite and highly recommend for families! This will be our go to in the future. Thank you for giving us such great service, we appreciate your kindness and attention to our needs! I wish I could give more than 5 stars!

I liked that they put me close to an entrance and elevator (i have a baby) so carrying in everything and getting it to the rooms were super easy.

Loved the water park and arcade at hotel. The theme they had was fun. Found cracker crumbs in the pull outbed but other then that it was great! Oh and we also loved the balcony.