Our party of five went to Easter Brunch today with high hopes of a wonderful experience. We have never been, and thought it would be great to try given the menu we had seen and favorable reviews we had heard. We drove an hour each way, and it was far from worth the time. The servers were very inattentive. Drinks were rarely refilled unless we asked. Sadly, the food left a lot to be desired. Everything was overcooked and lacked flavor. The sausage links were difficult to cut into, sides like the mac and cheese and stuffing were extremely dry, and the beef and other proteins were overcooked as well. I was offered “rare” roast beef which was dry and cooked beyond well done. I honestly barely ate because it was just that bad. I never even had dessert because by then I was just frustrated, and no one in my party seemed to enjoy anything they tried anyways. Our server not once asked how anything was, and just brought the bill. I asked to speak to a manager. The manager finally came and I was greeted literally with the words, “manager.” Not..’Hi, I’m so and so, I understand you asked for a manager…what can I help you with…’. I explained how disappointed we all were, and that other than the cocktails, everything was very disappointing. She said she would see what she could do. Never apologized or anything. The server returned with a new bill where she had taken 25% off of my $50 charge, but nothing done for anyone else. The manager never returned. So…$200 for the three of us for an awful experience, and it looks like I’ll be making another meal at some point in the distant future because we all walked away hungry. The icing on the cake was when we were leaving we were walking down a straight path through the restaurant and a server started to walk through us to cross and then very loudly exclaimed, “Well okay then!” as if we had somehow cut her off when she was literally trying to walk through us. Extremely rude behavior. We will never go back.
自動翻訳