We booked a condo hotel via Trip.com and received a confirmation for our reservation. However, upon arrival, the receptionist informed us that there was no record of payment, and we were not allowed to check in. We tried to contact the person listed under the name Rey (who appears to be the owner or room manager), but he was unreachable the entire time.
We were left stranded with no accommodation despite having a confirmed booking. Due to this inconvenience, we had no choice but to transfer to another hotel at our own expense.
This experience was very frustrating and disappointing. We request a full refund as we were not able to stay at the property we paid for. Trip.com should seriously review and vet their partners more thoroughly to avoid this kind of hassle for future travelers.
自動翻訳