I would like to give the reception staff Lisa and Karen 10 out of 10 for wonderful service. I was trying to get a bed for one night and rang the hotel as I'd booked on what I thought was their website - I'd booked the wrong night and couldn't change it. Lisa was the lady I spoke to and she very kindly sorted it for me in such a lovely manner. Then when I arrived Karen was on reception and the welcome was warm and friendly and nothing seemed to be too much trouble. Personality plus, what an asset! The room was on the small side but comfortable, spotless and had a fabulous view of the city. It is also within walking distance of two theatres, bars and restaurants. A genuine pleasure to stay here, thank you ladies.
Very minimal, shabby rooms of doubtful cleanliness, at maximal expense. Explicitly states that no service is offered, so to that extent at least the management is honest! But if you are staying two nights or more, you only get one night's worth of tea/coffee/milk/towels etc, even though you are paying for these items in the room charge. We had booked and paid for two rooms, but when I arrived the receptionist rudely said I could not check in 'because I did not have the same name as the person who booked', and I would jolly well have to wait until the person who booked arrived. (Actually, the person who booked was my daughter-in-law.) This is an extremely rude, discriminatory, and just plain stupid thing to say. For example, a husband and wife could have different names, and arrive separately. Also, I arrived at 3 pm, but what if my daughter-in-law arrived at 10 pm? The polite thing to do would be for the receptionist simply to ask if she could have a word with my daughter-in-law on the phone, or see a text message. Another point: the rudest, most aggressive utterance in the 'hospitality' industry is 'Can I help you?' spoken loudly through gritted teeth and rictus smile. The receptionist really ought to book a course at charm school. If - despite all - you are thinking of staying here, keep in mind that it is a very steep, long walk down to the city centre - and back up. The Coach House is not suitable for children, as the upper storey concrete walkways and steps are extremely dangerous for toddlers.
There was no laundry, only a laundry service which was misleading. The non-existent laundry was one of the main reasons I booked. The stairs to the apartment were steep with a short tread which made climbing and descending the stairs difficult. The seating wasn't very comfortable. It is located across the road from Coles, K-Mart etc which was convenient but also meant more traffic.
ゲゲストCar park is ground floor; check-in is 1st floor, but easily accessible via stairs and lifts. Free car parking outside; small charge for undercover parking. Reception was perfect - I arrived early and was offered a room immediately or a short wait for an upgraded room. Rooms are large, warm, comfortable, and stylish. The cafe and restaurant are very busy and Grain restaurant food is delicious. Highly recommended.
ゲゲストAt first we can't find the reception as the address they gave us was empty. Hv to call the guy to lead us there. The house is 200% fully equipped with all the nitty gritty thing you can't imagine, even a air fryer, band aid..... Clean new n modern. Great value for the price u paid.
A reasonably priced place for what you get. We stayed in a spa villa for two nights travelling with family (2 adults 1 child). The good? Located only a short drive from Launceston, relatively quiet and clean. Nice and warm with the gas heater in main area. Basic facilities all met with TV, dining table and kitchen with stovetop/oven, toaster, kettle, microwave and fridge/freezer. Two small bedrooms with built in wardrobe space and electric blankets and extra bedding. Basic kitchenware. The not so good/need improving? More cutlery would be great. The water taps in the shower were very hard to get just right and kept vibrating when trying to hit the right spot. A wall panel heater in the bedroom would also be great. The games room was very tired and neglected. However, overall this met our needs. And as an added bonus, an IGA X-Press with hot food and good coffee, newsagent and bottle shop were directly next door (walking distance) and a great park located over the road with a little skate ramp track and playground. Would we stay here again? Yes, we would! Next time we'll need to ask what the big inflatable bear head was about as well.
BBarrAs a solo traveller just spending one night in Launceston, The Star Hotel was the ideal choice. It is centrally located and street parking was easy to find and free between 17.30 and 09.00 next day. The room itself was compact but comfortable with an ensuite. The friendly, efficient female staff member was able to help with local advice and when I decided to have dinner later, the food and service were exceptional. Three see a couple of stair cases to negotiate but really no trouble. This place was a highlight of my travel in Tasmania.
We stayed herefor four nights on a family holiday consisting of four adults. The only thing that was ok was the showerr and clean towels. As for everything else it is about 30 years out of date .***** lights all over the place, torn furniture and curtains which were not even a pair. I took the toaster out of the cupboard on the first morning and crumbs fell all over the floor, they stayed there for four days the apartment was never cleaned. Also the bar was supposed to be open Monday to Saturday, I went and asked Saturday night if the bar was open and the reply was ”o no we don't open it ”