Hotel Fleur d'Epee - Plage de Bas du Fort

We wait 1h after the check in because the room was not ready but the worst part was the staff that didn’t care to let us know when the room was ready. Also the parking lot is a mess, there is not control so the guest doesn’t have places available

We chose this hotel for a one-night stay primarily for its easy proximity to the airport to fly home the next day. The staff were all great and very accommodating to my limited French. The property itself is tired and in need of complete renovation... particularly the guest rooms. The mildew smell from the air conditioning in our room was overwhelming. This could be a great venue if the owners invested in the infrastructure.

Very clean Hotel with amazing staff. Everyone was just so helpful & Friendly. Will definitely return.

There are cats in the hotel and mold in the downstairs bathroom

There are very few sunshades around the pool, otherwise the pool area is fine. The beach is covered in something like gravel (not white sand as it is advertised), the water in the sea is shallow (might be ideal for kids though) and the seabed is covered in big, chunky stones/pebbles - it'a nuisance to walk in, quite unpleasant in fact. The room with a seaview is alright, however, the airconditioner is very noisy giving off a rather bad smell. Actually, the whole room stinks slightly. The breakfast buffet is not too varied but again alright. There are blackbirds flying around the restaurant over the tables occasionally stopping to nibble your breakfast. In the evening usually there is no hot water in the bathroom.

This is beautiful beachfront hotel with a large swimming pool. It has, apart from Standard restaurant which serves breakfast and/or lunch and dinner for all inclusive customers, nice "a la carte" restaurant. Beach in front of the hotel is sandy with free sun loungers, however they charge returnable deposits of 25 Euros for beach towels. Staff speaks French language only, apart from front desk where most of them can speak English.

good place to stay - mostly french.

Very bad service and way of talking to customers

The service was great for most of my stay. There is an employee at the bar who definitely needs sensitivity training. Tourists be aware!