Home2 Suites by Hilton - Leavenworth Downtown

Customer service at check in was nonexistent. No greeting, no how can I help you, I felt like I was inconveniencing her by needing to check in. The facilities and rooms are very clean so no complaints there. Room temp was impossible to regulate, it was either too hot or too cold. The shower was absolutely awful. The water pressure was so high it felt like I was being stabbed by tiny daggers. No matter how I turned the shower head it was still painful. I normally have great experiences at Home 2 Suites, this won’t stop me from staying at others, but I will not stay at this particular place again.

Stayed here for a quick business trip in December. Overall it was a 5 out of 10. The breakfast was exceptional, staff great. However the location is extremely close to a train depot and the trains were running well after midnight and started up very early, so it made for a restless night sleep, for that reason I would not stay there again.

Home2 gave our room to someone else & we were left without a place to stay. Don't know how they could do this as room was paid for & reservation confirmed.

Great location that was close to dining, etc. Easy parking and well lit. The only down sides: the pool was closed, the smell upon entering the building is nasty but only in the lobby. It was clean and I could not figure out where the nasty smell came from. One of the housekeepers was amazing, personable and introduced herself... the other not so much. There was a knock on the door - upon opening the door I find a person with a coat on that just looked at me and asked if I needed anything. I had no clue who she was as she did not identify herself and there was no cleaning cart with her.

It’s like a more smaller town version of a big city hotel… not a negative comment on any way and maybe it’s just my perspective. I still think no matter what, Hilton is by far my favored brand in hospitality and guest services.

Pleasant place to stay in Leavenworth. Quiet, clean, nice location. Not a lot of restaurants nearby.

My family really enjoyed the pool area. The breakfast was delicious and the areas were very clean and neat. The organization of the rooms was great with lots of high storage which is helpful with our small children.

Hair on bathroom floor and shower Mirror spotty Room gets hot or cold. Very inconsistent temperature on system Hard time sleeping Microwave breakfast options-pathetic…

Room was big, clean, nice kitchenette, bed was not too comfortable, no hot tub, pool was nice, I slept good, breakfast was nice, coffee was bad but hotel coffee is never good. Would stay here again.