Getting to the hotel was a struggle, with steep, uneven stone steps and zero signs to guide us—especially difficult at night. While the young staff were welcoming and eager to help, the room had major design flaws: a cramped, viewless bathtub, a stiff and poorly placed water knob (which couldn't be rinsed, making it unhygienic), and a balcony door that required a tricky lift-and-jiggle to open. Given all this, the price tag was far too steep for what we received.
翻訳
ホテルからの返信: 尊敬的客人,您好!Dear Valued Guest,非常感謝您選擇七封信·展閲安邸,並抽出寶貴時間分享您的入住體驗。我們十分抱歉未能給您帶來滿意的住宿感受,也對給您造成的不便深感遺憾。Thank you for choosing SevenLetters·Zhanyue Andi Hotel and for taking the time to share your detailed feedback. We sincerely apologize that your recent stay did not meet your expectations, and we deeply regret any inconvenience caused.我們完全理解您在夜間面對陡峭不平的石階及缺乏指示牌時遇到的困難。雖然依山而建的地形是苗寨獨特的地理風貌,但我們深知這對客人來説是一大挑戰。為此,我們已在優化行前溝通機制,並承諾在您抵達時,由專屬管家全程引導,確保您安全、順利地回到酒店。您的舒適與安全是我們最關心的重點。We completely understand the difficulties you faced navigating the steep, uneven stone steps at night amidst the lack of clear signage. While the terraced terrain is a unique geographical feature of the Miao Village, we fully acknowledge that this presents a significant challenge for our guests. To improve this, we are refining our pre-arrival communication and commit to providing dedicated butler escort services upon your arrival to ensure you reach our hotel safely and smoothly. Your comfort and safety remain our highest priorities.對於您提到的浴缸佈局緊湊、水龍頭僵硬難以沖洗,以及陽台門開啟費力等問題,我們非常重視。這些設計細節上的不足,反映出我們在用户體驗上的疏忽。我們將認真覆盤並與設計團隊溝通,力求在未來的改進中消除這些痛點,確保每一處設施都符合舒適與衞生的標準。Regarding your comments on the compact bathtub layout, the stiff faucet making rinsing difficult, and the heavy balcony door—we take these concerns very seriously. These shortcomings in the design details reflect an oversight in the user experience from our end. We will conduct a thorough internal review and consult with our design team to address these pain points, ensuring that every facility meets the highest standards of comfort and hygiene moving forward.我們非常感謝您對我們年輕員工熱情、樂於助人態度的認可。七封信團隊始終致力於為每一位遠道而來的朋友提供卓越服務,很遺憾此次整體體驗未能匹配您心中的價值。您的真實反饋是我們進步的動力,我們真誠期待未來有機會再次迎接您,為您呈現一次更完美的入住體驗。We are genuinely grateful for your kind words acknowledging the warmth and helpfulness of our young team members. At SevenLetters's, we are committed to delivering exceptional service to every guest who travels from afar. It is regrettable that the overall experience did not match the value you expected. Your honest feedback is invaluable to our growth, and we sincerely hope to welcome you back in the future to provide you with a truly flawless experience.祝您旅途愉快,生活順遂!七封信團隊,敬上。We wish you a pleasant journey and all the best in your life.Warm regards,The SevenLetters's Team
SJPANDA
月宸・270°ビュー付バルコニーファミリールーム
宿泊時期: 2026年3月
ファミリー
14件の口コミ
8.5/10
とても良い
投稿日: 2026年4月28日
A special thank you to 阿穆,小阅 and the team for kindly helping us carry our heavy and bulky luggage throughout our stay. We really appreciated how patient they were in answering all our questions, and they even helped us order food and sort out anything we needed. The stairs in Xijiang were honestly exhausting every day, but coming back to such a comfortable room made it all feel worth it.
*The 270-degree corner room really hits different—so much natural light, and incredibly comfortable!