ダブルツリー バイ ヒルトン カンザス シティ - オーバーランド パーク(DoubleTree by Hilton Kansas City - Overland Park)

Staff was nice. Room was not as advertised. We did not get a suite as pictures. Talked to gal at front dest and she tried to switch us to a suite. Only when i got to the new room it was only 1 king bed not 2 queens as booked. Room was clean pool was disgusting. Cloudy and green. Hot tub looked even worse.

Double Tree is one of my favorite places to stay as I always know what to expect. The consistency of service is unequaled.

Hotel was very comfortable, great location, and the warm cookie upon arrival was an AWESOME extra!

Service was pretty good but not impressed with the facility. The lobby doors were broken all weekend and had to be left open. With the negative temps that left the lobby and 1st floor freezing cold. Also only two elevators available for a 15 plus floor building made it difficult. The coffee maker in the room was dusty and so were the cups provided so we got coffee elsewhere. the tv also had reception problems so I had to watch the game on my phone. This was not the type of facility I’d expect for a $360.00 bill for two nights.

Front doors don't open you have to slide the automatic doors open and close to enter. No working elevators, main elevators are down so they had guest use the service elevators which both broke while we were there, my child is now terrified of elevators as we were stuck inside for a few mins as it wouldn't go up and the doors wouldn't open back up. Had to take stairs up to the 10th floor which let out outside and it was -7° out. Room was tiny. Pool was extremely steamed up and you could not see 1 ft in front of yourself. Extremely unsafe hotel. No staff to be found to help with anything. I saw some family's walk out to go stay somewhere else. Hotel was not heated in the hallways or lobby.

The staff was very nice and easy to work with, hotel was under construction and didn’t know that when booking but wasn’t a huge issue. Great hotel, stayed two years in a row now and will definitely come back again.

Positives: proximity to my work, Starbucks coffee, rapid response by hotel engineering, size of the exercise room Needs improvement: I had to pay extra for a room away from elevators—I’ve never had to do pay extra to be away from elevators, bathroom wasn’t all that clean, it’s nice that the hotel has service elevators as backup, but the area in and out of the elevators needs a facelift—for the employees and for hotel guests, IF Hilton cares about the experience.

Doubletree standards maintained. Excellent bedding, Crabtree & Evelyn bath products. Warm, delicious cookies upon arrival!

The hotel said “newly” updated but definitely still under construction. We had to use work/staff elevators in a dingy, dirty hallway. The one elevator for the entire building was time consuming and crowded Also the room was clean but the bed was very uncomfortable