We enjoyed the breakfast the most. The layout of the hotel is a bit confusing without proper direction signage. The service by the receptionist and restaurant staff could have been better.
翻訳
ホテルからの返信: Dear guest, Thanks for choosing the St. Regis Lhasa Resort as your stay during your trip. We regret to know that we were unable to provide you with a perfect experience during your recent stay. We would like to offer you our sincerest apologies for our lack of service on this occasion. I have shared your valuable advice with all the relevant teams to avoid similar situations in the future, as guest satisfaction is the driving force behind our efforts. Your trust is very important to us and I hope that this imperfect stay will not affect your overall impression of the St. Regis brand. We sincerely look forward to your coming again.
Subhankar Mukherjee
デラックスポタラ宮ビュールーム
宿泊: 2024年5月
家族旅行
4件の口コミ
3.0/5
投稿: 2024年7月1日
The service is the worst of all hotels where we have stayed worldwide. It is worse than even any 1-star rated hotel in China. Right from the entry, the check in is chaotic. No one attends to luggage. It takes 2 hours to do formalities and return passports. In Room dining, the order is a huge challenge. They take 2 hours to take order and deliver the food after 1 hour, when they serve only the food in a plate. No seperate dishes or any cutliaries (spoon or fork or chopsticks ... nothing provided). When you point these out, they say sorry and take another 1 hour to bring plates, chop sticks etc. BY now 5 hours passed and food is so cold and not eatable. This is a regular scenario ... repeated 3 times, I.e. everything we placed an order. It's a huge challenge.
On amenities, the beds are extremely uncomfortable. If you just take a turn while sleeping, the other person is sure to wake up. They call king size bed .. it's two seperate beds kept side by side with cheap quality spring mattress.
On breakfast, it's very limited and every day same menu. No varieties, the food taste is horrible as well. Extremely bad experience.for the price that is paid. The feeling has been a complete waste of money, sleepless nights, staying hugry and waiting for food post order for 5.hours every time we ordered room dining. The same situation in restaurent as well.
翻訳
ホテルからの返信: Dear guest, thank you very much for your sincere evaluation of the St. Regis Hotel. It is a great honor to provide service for your trip to Lhasa and to meet your satisfaction. We will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, looking forward to your visit again, wish you a pleasant trip!
Mickiess
クラシックデラックスルーム (オキシジェンサプライ・ダブルベッド)
宿泊: 2024年3月
一人旅
4件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年4月29日
The best there is in Lhasa. Excellent location and the service is impeccable. Will definitely stay again.
The hotel upgraded our room, provided us with an extra bed, allowed us late check-out and provided smiling/prompt service. Overall a very good experience.