Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby.
Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.
Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.
We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.
翻訳
6/8
ホテルからの返信: Dear guests, thank you very much for choosing to stay at Arcadia Resort HaiNan. We are sorry that we did not bring you a perfect check-in experience. We have conveyed your feedback to the relevant departments. We apologize for the inconvenience. Thank you again for your comments and look forward to seeing our progress next time.
ゲスト
デラックス ダブルルーム
宿泊: 2023年3月
カップル・夫婦での旅行
2件の口コミ
4.0/5
とても良い
投稿: 2023年5月3日
Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.