ホテルからの返信: Thank you for choosing Smile & Nature International Hotel and sharing your valuable stay feedback. We sincerely apologize that we failed to deliver a perfect experience during your visit.We have carefully noted all your suggestions regarding the gym, pool and breakfast service, and will immediately forward them to the relevant departments for optimization and rectification. Moving forward, we will continuously upgrade our service standards and enhance the quality of our supporting services to improve the stay experience for every guest. We also greatly appreciate your recognition of our front desk service, which is our greatest motivation for continuous improvement.We sincerely look forward to welcoming you back, and will strive to make up for this experience with superior service. Wishing you a pleasant life!
TINE KEPIC
ビジネスクイーンルーム
宿泊時期: 2026年2月
出張
19件の口コミ
9.0/10
非常に良い
投稿日: 2026年4月26日
ホテルの立地は良く、清潔で静かな環境です。ランチも美味しかったです。
原文を表示Googleによる翻訳
ホテルからの返信: Dear Guest,Hello! Thank you for your heartwarming review! The convenience of our location, along with our clean and quiet environment, are fundamentals we consistently uphold. The delicious lunch is a testament to our dedication to quality. Your recognition brings us the greatest joy. Every detail is carefully refined to ensure your stay is comfortable and your dining experience is reassuring. Moving forward, we will carry this encouragement with us, striving to refine our service further and uphold our standards of excellence. We look forward to welcoming you back and wish you beautiful experiences and smooth sailing on all your future travels!
ホテルからの返信: Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time for your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a smooth work and a happy life!
Eckhard Meine
デラックスルーム(ベッド2台)
宿泊時期: 2023年8月
出張
31件の口コミ
9.5/10
素晴らしい
投稿日: 2023年9月14日
Very good hotel, convenient located with easy access to restaurants and small shops and big shopping centers
Very clean, friendly and very supportive staff
I can recommend this hotel and will come again
翻訳
ホテルからの返信: Distinguished guests: Hello! Thank you for choosing Xiaoyuan! What is important when traveling outside is a comfort, a kindness and a warmth. How can we not try our best to meet your wishes? Because this is also our wish. We know that there is still a certain gap from the full five-point standard in your mind, and we will continue to work hard! Wish: Good luck at work and good things come.
HLehry
デラックスルーム(ベッド2台)
宿泊時期: 2023年9月
出張
9件の口コミ
9.0/10
非常に良い
投稿日: 2023年10月16日
Language, if at least one person with english knowledge would have been much better
翻訳
ホテルからの返信: Dear guest, hello! Thank you for choosing to stay at Xiaoyuan. We attach great importance to your feedback and will pay more attention to language communication in our future services. We will strengthen daily English speaking training, so that every guest can have a better service experience. Thank you again for coming and we look forward to providing you with better service next time.
ゲスト
デラックス クイーンルーム
宿泊時期: 2023年8月
出張
47件の口コミ
7.0/10
投稿日: 2023年9月24日
Not as good as when we stayed 5 years ago.
翻訳
ホテルからの返信: Distinguished guests: Hello! Thank you for choosing to stay in Xiaoyuan. It's a great honor for you to recognize the hotel service. What you want when traveling outside is a comfort, a kindness and a warmth. How can we not try to meet your wish? Because this is also our wish. We know that there is still a certain gap from the full five-point standard in your mind, and we will continue to work hard! Wish: Good luck at work and good things come.