ホリデイ イン エクスプレス & スイーツ - インターステート 380 アット ベサード アベニュー IHG ホテル(Holiday Inn Express & Suites Cedar Rapids-I-380 @ 33RD Ave)

We ate a late night dinner at the Perkins Restaurant right across the parking lot and they gave us a 10%discount because we were staying here. Room was clean and bathroom was clean and bright. Front desk person was very nice. Breakfast was good!

Slow check-in. No pool towels. Was charged for incidentals that were not mine. Still awaiting on email in the corrected bill statement.

Toilets don’t flush. My parents’ and aunt’s rooms had the same problem. Asked for a cot on first night, was told they’d bring one right up and they didn’t. No one came to restock towels or toilet paper after the first day. Asked for a receipt to prove no additional expenses as was told that if I book through *******, I don’t get one.

After a long exhausting day we finally arrived at this hotel only to be told they did not have a room to fulfill our reservation. The clerk at the desk said there was nothing he could do, there were no available rooms in the area and he could not be bothered to offer us any further assistance. We ended up driving almost two hours to the west to finally get a room at 2am. Have never encountered a hotel that sold a room that was already paid for…. The service we encountered was poor and indifferent.

Arrived at hotel after 5 hours of driving only to find out they had overbooked and no double Queen rooms were available. Ended up with a Queen “executive” suite which had one bed and an uncomfortable sofa bed. Of course we had to make up the bed too when we were exhausted. Very disappointing considering I made the reservation in June.

I did not stay here and am awaiting credit info. Reservation was made in haste while tired and traveling- thought Cedar Rapids was much closer. We stayed in Altoona and booked thru *******

The staff was nice and professional! The hotel was beautiful and mostly in good condition. It doesn't need some minor updates like the elevator, and some rusty doors. The room was absolutely clean and comfortable!!!

Check-in was a nightmare. Computer sysyem was down, thus we couldn't get room keys for 45 minutes. Fruit and eggs missing from breakfast buffet. TV didnt work. Told to wiggle cable. It worked but proper coaxial cable should have been installed.

Extra curtain to keep room dark at night! Train in the background was a noisy distraction!