ヴィラ ゲール オペラ(Vila Gale Opera)

Nice, warm and professional staff, great breakfast, ,good location,

Um excelente pequeno almoço, funcionários atenciosos e tudo muito cómodo e limpo. Só tenho a referir o ruído sentido pela manhã nos quartos virados para a ponte. Se ficasse mais do que uma noite pediria para mudar de quarto.

Belo hotel recomendo a todos serviço 4 ****

Standard hotel but very clean, walking distance to Belém Monastery. Not much around the area in terms of shops, amenities etc. had to get Ubers everywhere. Hotel breakfast was nice, variety of choices. Staff were pleasant especially check in staff. Hotel roof has amazing view. Room service were rude & basically inexistent. Rooms were clean, bed was firm which is my preference but not for everyone.

Don't stay here if you want to sleep! The noise from the road and trains will keep you up, nobody in our group of 5 slept well. I informed the manager about mould by the window, and they did nothing about this. Shower is very poor quality and the surrounding grouting was very stained.

This is a terrible hotel if you are in Lisbon for business for three reasons (the generally rude staff aside). 1. There are no irons in the hotel, at all. Not in the room, not in an ironing room and they do not keep any for use in housekeeping or reception. When asked we were told 'welcome to capitalism you can pay to have your clothes ironed by an external service with 48 hour turn around'. For business people staying one night or even two this is ridiculous if you cannot even iron a shirt. 2. There is no coffee or tea or kettle in the rooms, and no coffee freely available in the foyer, so my 5 am meeting in my room was sans coffee - it may not bother people on holidays but this is pitching itself as a conference hotel with guests who would come from overseas so this is not acceptable. 3. There are no PowerPoints at the bedside tables (let alone USB connections), again very inconvenient when an alarm needs to be set if your phone is not fully charged after a long work day. (4. I said there was only 3 but the bed was uncomfortably hard and had some child's plastic lining on it under the sheet that was pretty amateur when proper mattress protectors are available)

The hotel was not worth stars, it just much better than a B&B. I went for a conference & it was really near the conference center with 5 mins walk. The breakfast buffet was good. However, the room was not worth for the price, no view, noisy & air conditioning was not working.

The room was tired, the grout in the bathroom mouldy. No tea/coffee making facilities in the room. Two gin & tonics €32+ *shocked face. I could not recommend this hotel. Not as nice as other Vila Gale hotels.

Poor bedding and matresses, stained towels, broken shower…..dinner a la carte was overcooked and clearly was cooked a couple of days before, potatoes were dark in the edges…bar and restaurant staff were excellent but reception staff was rude and ignores people