Holiday Inn Little Rock West - Chenal Pkwy

The first thing that was a red flag for me, is being charge before actually getting to the hotel. I noticed the parking lot was empty once arrival, another red flag. Could not access the outside doors with the room key. Had to park in the back and walk around to the front. I was told my one of the employees that I could park on the side upfront. I moved my car and around 11:00 p get a phone call from the front office asking me to move my vehicle, but there where a red car parked there all evening. Not sure who is running this hotel, but I noticed people are living there and are workers as well. I did not rest well… I will never stay on property again! This hotel sucks!

This was hands down the worst holiday inn I have ever stepped foot in for seveal reasons. First of all I booked this hotel for my two young children and I, and paid in full in january through a third party (which is no reflection on the hotel itself but is part of the culmination of frustrations I was dealing with when I attempted to check in.) When the devastating tornado hit portions of LR days before we were set to arrive, I decided it would be good measure to call the hotel and see if we would still have a room to which I was reasured the tornado had not affected our ability to stay. Upon arrival (4 days after the tornado hit) there was no one at the front desk. After about 8 minutes a young lady finally walked out with a very bewildered look on her face, who was also not in a uniform so I was unsure if she was even an employee. Long story short, the red cross had the whole hotel overbooked since Saturday and the third party was supposed to send me an email (which I never received.) She explained that there might be an opening at 3pm (it was around 130p at this time) but she couldnt be sure so I politely asked for the manager to come down and after about 30 minutes of waiting I found out that he worked the overnight the night before and refused to come down from a hotel room that he was sleeping in and speak with us. Just to paint the picture I was now stuck there in the lobby after flying since 4am with 2 kids with out even a decent bathroom to use or freshen up in. There was no toilet paper, paper towel, soap, or even a drop of hand sanitizer in the whole downstairs. After sitting on the phone with the third party for that whole time they ended up finding us a beautiful accomodation at the holiday inn presidential near downtown which was a far cry from this cold DUMP.

First of all, the front entrance is located in the strangest, most inconvenient place possible. It’s on a very narrow side street, where it is impossible for two cars to pass one another, due to a line of parallel parked cars on the other side. We were fully boxed in for over thirty minutes until we could actually pull up to the front door. There’s no way this could pass fire code. I booked the reservation using United miles, so it was prepaid before I got there. The check-in process took an additional thirty minutes in a very slow line. The receptionist had no idea my reservation was prepaid when I mentioned it, so she asked me to forward the reservation email to her. Of course, I still was charged full price and still haven’t been paid back. I’ve called twice about it already. The next morning was unbelievable. When I booked the room, I paid extra points for the breakfast buffet and arrived forty minutes before it was supposed to close. There was literally no food left except for some greasy trays. I asked the front desk receptionist what was happening, and she told me to tell the kitchen cook to go make me something. The cook was sitting by himself bored in an empty kitchen, and he seemed surprised when I asked him for the food I already paid for. He swore it would take only five minutes, but it actually took half an hour. In this time, three other couples joined me waiting, while I had to explain to them what was going on. I’m not kidding. When I returned to my room, I wanted to sleep a bit longer, and the receptionist agreed to let me check out at noon instead of 11am. At 10:30, a housekeeper banged on my door, and I let her know I had a late checkout, even though it was still before normal checkout time. At 11, she banged on the door again, and I loudly repeated myself, but she opened the door anyway. A receptionist then called my room, and I reminded her that she approved a late checkout for me. She rudely responded, “No, I wasn’t the one you talked to!” before finding out the truth from her coworker, who apparently didn’t tell anyone about my simple request. I actually worked in a hotel for years, and I would’ve been immediately fired if I acted like any of the employees here. Oh, and they still advertise their restaurant, even though it’s been closed since Covid!

This was so horrid I'm not longer staying at any IHG brand of hotel related to Holiday Inn. I got extremely ill. The morning front desk clerk was awfully rude. I checked in May 5 and I have yet to hear s peep from the franchisee, the hotel management company, nor the LLC group that owns this low quality trying to be middle class shambles of a hotel. Not only did I got ill, in order to see my car from my room, I had to park around back by the pool and and walk throuhhunmaintained dark trashy back grassy area. In the morning, when my husband was talking to the front desk on the phone because it was so bad, we were packing up and leaving. The housekeeping group wss having their morning discussion in the hallway, blocking out path. Each and everytime we walked through, we said excuse me and proceeded to our destination. Each and everytime, they stood not beside their floor carts, but in the path of guests. Most awful experience ever and I've stayed at a hotel 6 by the river in Memphis.

I have never experienced such a disconnect between the reviews I see online and the actual physical condition of a hotel until I (attempted) to stay here a week ago. To summarize, I checked back out after 10 minutes which I have never done in my life. That’s how bad the property was. The biggest concern was the condition of the property. Craters in the parking lot, a third of the landscaping is brown and dead (in May) trash everywhere, the hallway carpets were stained and filthy. Worst of all, one of the upper story windows (2nd or 3rd floor) was broken. It had a round circular hole in the middle with cracks extending outward from it. To me it looked suspiciously like a bullet hole. Also, the door leading to the parking lot didn’t latch properly and we pulled it open without using our key. There were also only 3 cars in the entire parking lot. I guess the room looked ok at first glance but I was already so unsettled by everything else we saw that I didn’t look too closely. I quickly looked online and booked a room at another hotel for double the cost. The extra money was worth it to me for safety and peace of mind. I don’t know who the heck gave this hotel a 3 star rating. I would liken it to a one star motel instead. The only nice thing was the lobby which I guess they did for pictures. If I was IHG I would shut this property down until it can be completely overhauled. Also, they charged my credit card for the full 3 night stay even though their cancellation policy says I would be charged for only 1 night. It took 8 phone calls over 4 days to finally reach a manager who credited back everything.

Currently staying in this hotel, someone above me screamed that he was going to kill himself. What kind of hotel is this? I've stayed here several times, and it's been better in the past. You have two desk clerks' downstairs that're downstairs doing the best they can. No sodas at the front desk except can sodas, no food for the restaurant. They have powdered creamer. Parked at the top of the hill and it just doesn't feel safe at this property.