ステイシティ アパートホテルズ リバプール ウォーターフロントに泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you so much for your kind review — we're thrilled to hear you had an amazing stay overall!It’s great to know that our staff made a positive impression and that you enjoyed the amenities and surroundings. We’re sorry the sofa bed didn’t quite meet your comfort expectations, and we’ll certainly take that on board as we continue to improve.We really appreciate your feedback and hope to welcome you back again soon for an even more comfortable experience!

ホテルからの返信: Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our convenient location, with easy access to Lime Street Station, local transport links, and popular attractions such as The Beatles Statue. We're also glad that you found the apartment spacious during your stay.We are sorry to learn that the layout and design of the room did not fully meet your expectations. We understand that different guests have different preferences and needs, and we appreciate your honest comments. Feedback like yours is valuable as it helps us identify ways to improve the guest experience.Thank you again for staying with us and for sharing your thoughts. We hope you enjoyed your time in Liverpool and wish you all the best with your future travels.Kind regards, Staycity Waterfront Team

ホテルからの返信: Thank you for your fantastic 10/10 review!We're delighted to hear that you enjoyed your stay with us and that the complimentary upgrade from a studio to a one-bedroom apartment helped make your visit even more enjoyable. It's wonderful to know that you found the apartment spacious, clean, and comfortable.We're also pleased that our location was convenient for exploring Liverpool, with Albert Dock and the city centre just a short walk away. It's great to hear that you were able to make the most of your time in the city.Thank you for choosing Staycity Liverpool Waterfront. We truly appreciate your kind feedback and look forward to welcoming you back for another fantastic stay in the future.Warm regards, Staycity Liverpool Waterfront Reception Team

ホテルからの返信: Thank you for your 7.5/10 review!We're pleased to hear that you enjoyed our convenient location and found it easy to walk to many of Liverpool's attractions. It's also wonderful to know that you made good use of the kitchen facilities and found them well-equipped and useful during your stay.Thank you for taking the time to share your feedback. We appreciate your support and hope to have the opportunity to welcome you back to Staycity Liverpool Waterfront for an even better experience in the future.Warm regards, Staycity Liverpool Waterfront Reception Team

ホテルからの返信: Thank you for your fantastic 10/10 review!We're delighted to hear that you had such a great experience with us. It's wonderful to know that you enjoyed our location, with both the waterfront and city centre just a short walk away, making it easy to explore all that Liverpool has to offer.We're also pleased that you enjoyed the comfort and style of your studio apartment. Creating a cosy, modern space where guests can relax and feel at home is exactly what we aim for. It's especially lovely to hear that you appreciated the coffee facilities and were able to unwind with a good coffee and a peaceful evening after a long journey.Thank you for choosing Staycity Liverpool Waterfront. We truly appreciate your kind feedback and look forward to welcoming you back for another memorable stay in the future.Warm regards, Staycity Liverpool Waterfront Reception Team

ホテルからの返信: Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our convenient location, the kitchen facilities, coffee machine, and the bathroom amenities during your stay. It's great to know that these features added to your overall experience.However, we are very sorry to learn about the cleanliness issues you encountered upon arrival. Finding cigarette odours, ashes, and an uncleared bin is not the standard we aim to provide, and we understand how disappointing this must have been. Please accept our sincere apologies for this oversight.Your comments have been shared with our housekeeping team to ensure this matter is addressed and that our high standards are consistently maintained. We appreciate you bringing this to our attention, as guest feedback helps us improve.We hope to have the opportunity to welcome you back to Staycity Waterfront and provide you with a much better experience in the future.Kind regards, Staycity Waterfront Team

ホテルからの返信: Thank you for taking the time to share your feedback with us.We are delighted to hear that our team was helpful and that your room was ready when you arrived early. It's also great to know that you enjoyed our convenient location and found us easy to locate.We appreciate your comments and are pleased that these aspects helped make your stay more enjoyable. Your feedback is valuable to us as we continue to improve the experience we offer our guests.Thank you for choosing Staycity Waterfront. We hope to welcome you back again on your next visit to Liverpool.Kind regards, Staycity Waterfront Team

ホテルからの返信: Thank you for your fantastic 10/10 review!We're delighted to hear that you enjoyed our great location and found your apartment well-equipped, clean, and safe. Providing comfortable accommodation with all the amenities our guests need, along with a welcoming environment, is exactly what we strive for.It's wonderful to know that our central location helped make your stay even more convenient and enjoyable while exploring Liverpool.Thank you for choosing Staycity Liverpool Waterfront. We truly appreciate your kind feedback and look forward to welcoming you back for another great stay in the future.Warm regards, Staycity Liverpool Waterfront Reception Team

ホテルからの返信: Thank you for taking the time to share your feedback.We're pleased to hear that you enjoyed our central location, which makes it easy to explore Liverpool's many attractions. However, we're sorry that several aspects of your stay did not meet your expectations.Please accept our apologies for the delay in checking in. We understand how frustrating it can be to arrive and have to wait beyond the advertised check-in time, especially after a journey. We're also sorry to hear that you found the room smaller than expected and experienced issues with noise, the bathroom door, and unpleasant odours in the bathroom.Your comments are important to us, and we will share them with the relevant teams so that these concerns can be reviewed and addressed.Thank you again for your feedback. We appreciate your honesty and hope that we will have the opportunity to welcome you back in the future and provide a much-improved experience.Warm regards, Staycity Liverpool Waterfront Reception Team