Adelphi Hotel Liverpool

Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.

The reception is very friendly. The late night securit check y makes me feel safe. The room are also very big! Recomend

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En pleno centro, habitaciones muy espaciosas. Baño amplio con ducha.

We sat on the seats in the cocktail bar and got a wet backside no one telling us or nothing blocked off  Tv in one of the rooms was not working  The other room the remote had no batteries.  We was in the cocktail bar having a few drinks and  While at the bar only one person serving and while  I was being served another gentleman was waiting patiently, and some one else walked over and called the lady who was cleaning by name and she stopped doing what she was doing and served him ahead of the gentleman that had already been waiting 5 minutes