My husband and I stayed at Royal Livingstone Hotel for 4 days in May to celebrate my birthday. Every aspect of customer experience at the hotel is highly curated, although it comes across natural and effortless. This means that guests can simply relax and enjoy their stay. African choir welcomes guests on arrival, check in is prompt, we were taken to a side room to relax, hot towels and welcome drinks were brought in. We were then taken to our room where a happy birthday message was made up of flowers on our bed and a birthday cake was gifted by the hotel. Our travel agency mismanaged our itinerary the first two days and the hotel stepped in to help us resolve the issues and make sure we made the most of our Zambia/Zimbabwe and Botswana itinerary. They simply set us at Sundowners Deck with drinks and they dealt with the tour operator on our behalf. Their kindness and care was exceptional. Breakfast is served at the Old Drift and covers hot dishes station, charcuterie, cereal, fruit and nuts and sweets section. Freshly squeezed juices are also available. Food selection was great and the view of the Zambezi river from the tables makes for a lovely setting. We ate at the hotel 2 nights, once at Old Drift which was more formal but wonderfully cooked food, second night at Kudu where we tried Zambian food. Both restaurants were very good. On the last day at the hotel, I celebrated my birthday, the African choir came over to our breakfast table, sang happy birthday and danced around us. It was truly wonderful. Overall, this is a fantastic hotel, that doesn’t use COVID as an excuse for poor service. All staff behave as if they really want to be there, management introduces themselves to guests and is always present. If you are thinking of booking Royal Livingstone Hotel, do it, you won’t be disappointed.
自動翻訳