Hotel was tired and there was no shower in our room (room 6) just a bath. The breakfast was nice and a good location for the town centre - for the hotel itself I’d award a 3 star. The reason for the 1 star review is down to the lack of honesty from the hotel staff member, Grace. On our 3 hour journey home we received a call from Grace advising we’d left our wash bag containing two electric toothbrushes, a bottle of expensive aftershave and other items. As we were halfway home, Grace offered to post the item to our home address. We advised we would send the money to cover costs in advance and also that we would send extra to cover Grace’s inconvenience. Unfortunately, despite multiple attempts to ask how much we owed and chase for an update, as well as reiterate that we would bank transfer the money, Grace failed to follow up on her offer/promise and we have not received the item. Fair enough, it was our mistake, but why offer to help and not follow through and then ghost us? We estimate a financial loss of more than £300. Would not stay again or recommend.
自動翻訳