ザ ディプロマット ホテル アンド スパ(Diplomat Hotel and Spa)

The staff are lovely, helpful and welcoming and that is why I gave it 4 stars. Sadly the hotel itself has seen better days, it’s dated and scruffy, we didn’t have hot water when we showered, the walls are thin and we could hear conversations in the next room at night. It’s such a shame as the spa area is nice and the food in the restaurant was good but the building really does need proper maintaining to make it more appealing.

the property was a mansion house which you can see in the original area pre extension its been a hotel for about 50 years and the staff are commendable

Staff very helpful and friendly. room comfortable and clean, although odd smell in shower sometimes, and could hear upstairs running taps, flushing toilet, but likely old pipework as it was an older building than the main hotel. Huge plus is having steam, sauna and gym facilities which were great.

Unknown to me, my bag in the room meant that I was staying in a separate Annex call the coach house This was away from the main hotel and on the main road, and there's obviously a listed building with its original windows, which meant that I heard the traffic all night long and especially at 5 am, so the two nights I was there I never got a decent night sleep

Second time staying at this hotel, we were just as happy. Staff are very friendly and restaurant staff attentive. The food is beautiful, we had our evening meal and breakfast in Trubshaws restaurant. Both were lovely and tasty, great selection for breakfast. Spa is great too and free for guests to use. I look forward to our next visit.

Lovely last minute stay for my birthday. Brilliant service and enjoyed the spa too. Will be back again. Very nice food and drinks Perfect a**osphere as well. Thank you

Arrived very late in the early hours in the morning and the staff were excellent; quickly getting me checked in and very helpful with the room key. Spacious and clean room, large comfy bed and good rainfall shower

Lovely hotel, staff all friendly and helpful, excellent food. Highly recommend

The staff were excellent throughout. Food was tasty. We had a great stay.