Holiday Inn Express London City, an IHG Hotel

Comfortable hotel rich and varied breakfast the staff very kind and very friendly and very helpful room very clean cleaning done correctly and every day value for money very interesting Hôtel confortable petit déjeuner copieux et varié le personnel très gentil et très aimable et très serviable chambre très propre ménage fait correctement et tous les jours rapport qualité prix très intéressant

Last minute hotel booking, didn’t expect too much… HOWEVER… was very surprised that everyone working there at the desk were professional and accommodating! Also, breakfast was included and let me tell you—— it was good—- really good. Everything from eggs to cold cereal… coffee, latte, cappuccino… well worth the effort to get up before 10 am!! The only thing I would get rid of is that adjacent store that allegedly has all your essentials needs.. no.. it doesn’t! If you’re going into town, make sure to forget that useless little store at the Holiday Inn Express London even exists and get everything you need elsewhere!!!

Having just arrived for a 3 night stay enroute to Vietnam, we were amazed to be informed that if we wanted to use the gym fitness facilities we had to pay an extra £10 per person per day 😱. The hotel is located at T4 Heathrow airport and shares facilities with the Plaza, both are situated in the shared foyer and both are of similar pricing. However, note if booking with the Plaza, gym facilities are included, but an extra cost is charged with the Hospitality Inn Express: disgraceful and very disappointing. On the plus side, we had a lovely warm welcome from food and beveridge staff Vic. Vic was extremely friendly and very helpful in advising us about the other facilities on offer. Thank you Vic, we appreciate your assistance 🙂

Booked this hotel via a secret hotel, what a gem this turned out to be. The rooms were clean and comfortable and the location was great for travel into London, the breakfast next morning was one of the best hotel breakfasts I’ve ever had and the staff were very attentive, both my daughters had also stayed here with their families and they were allowed to park their cars early for us all to enjoy our day in London. Would definitely use again