ノボテル ロンドン エクセルに泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you for sharing your feedback. We are sorry to learn that your stay was disappointing and that the service you received did not meet your expectations.In particular, please accept our apologies that your request for assistance with the charging facilities was not followed up. This is not the level of service we aim to provide. We also appreciate your comments regarding the bathroom layout and our location. We would like the opportunity to investigate this further. If you could please provide your room number and dates of stay by contacting us directly, we will review the matter with the relevant teams and get back to you.RegardsMehwish FarzanGuest Experience Coordinator

ホテルからの返信: Dear Guest,Thank you for taking the time to share your wonderful feedback following your recent stay with us.I am delighted to read that you had such an enjoyable experience and that you rated your stay so highly. It is particularly pleasing to know that you appreciated the cleanliness of the hotel, the spaciousness of your room and our breakfast offering.Your kind comments are greatly appreciated and will be shared with our Housekeeping and Food & Beverage teams, who will be delighted to know their efforts contributed to your positive stay.Thank you once again for your review. We look forward to welcoming you back to Novotel London ExCeL in the near future.Kind regards,Aurelija RevuckaiteRoom Divisions ManagerNovotel London ExCeL

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.I am very sorry to learn that your experience did not meet your expectations. It is disappointing to read that you found both the service and facilities below the standard you anticipated and that your stay was not a comfortable one.We always strive to provide our guests with a welcoming environment and high levels of service, so I regret that we fell short on this occasion.As your review does not provide specific details regarding the issues you encountered, I would be grateful if you could contact us directly with further information. This would allow us to investigate your concerns thoroughly and identify where improvements can be made.Thank you once again for your feedback. We value all guest comments and hope to have the opportunity to restore your confidence in Novotel London ExCeL during a future stay.Kind regards,Aurelija RevuckaiteRoom Divisions ManagerNovotel London ExCeL

ホテルからの返信: 素晴らしいレビューをありがとうございます。当ホテルで素晴らしい体験をされ、素晴らしいロケーション、客室の質、テレビのオプションを気に入っていただけたことを嬉しく思います。エリザベス ラインの導入により、お客様のご旅行がさらに楽になったと伺い、大変嬉しく思います。また、グルテンフリーの朝食をお勧めすることで、お客様の奥様の食事ニーズを満たすことができたことを嬉しく思います。お客様のお勧めは私たちにとって大きな意味を持ち、お客様のご滞在が思い出深いものになったことを嬉しく思います。次回ロンドンにお越しの際は、ぜひまたお越しください。よろしくお願いいたします。Aurelija Revuckaiteゲスト エクスペリエンス マネージャーNovotel & Ibis London ExCeL

ホテルからの返信: レビューをありがとうございます。立地、アメニティ、清潔さにご満足いただけたようで嬉しく思います。お勧めいただきありがとうございます。またのお越しをお待ちしております。Aurelija Revuckaiteゲスト エクスペリエンス マネージャー