Jacqueline J Park
2023年12月29日
部屋の大きさが小さくて窓がないのは知っていて気になりませんでしたが、ベッドの上に髪の毛もあり、シャワーブースに水も案内していき、洗うときは本当に困りました。
そして何よりインド系男性スタッフの方、私たちにだけ挨拶をしませんね?チェックインする時もレセプションに立っているのにチェックインするかどうか尋ねずに挨拶もしなくて機械にしなければならないのかと言いながらやりました。この間、女性は従業員に会うのに忙しいです。
その後もレセプションデスクに立ち寄って出会いましたが、他のお客様には挨拶し、私たちとは目もつかさず透明人間扱われました。
When we arrived and tried to check in through the machine, there were one female and one male employees right in front of us -around 22:20 27/12-, but they never asked if we needed help or even said hi. It seemed like we were invisible to them because we heard them greeting other customers after us. It was pretty much the same every time we went out and in for three days, and I can't help thinking this as discrimination.
Also the room condition was not so good and we expected more than that since we paid €160 per night. I am not complaining that room was too small or has no window because I know I should have paid more for that. But there was someone's hair on the bed and the water in the shower didn't drain well.
We had already experienced how great there service was, so we didn't bother to tell them about it but just put up with it instead.
Except this hotel, we loved everything else about London.
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