Four Points by Sheraton London

素晴らしいホテルと非常にリラックスしてフレンドリー

Good facilities, room was a bit off a walk away from the lobby. Not the greatest view from the room but the room was clean, bed was comfy and quiet. The pool was well maintained and had a unique arcade room. Unfortunately it ate my quarters… Will stay here again!

服務很不錯 位置也很好 旁邊就是商場 超市， 前台服務態度好 就是房間不給打掃

The first room that I was offered smelled horribly of smoke while they did put me in another room immediately that room had a broken window and some of the amenities were completely depleted. I’ve stayed at this exact hotel countless times over the last two years and this is the first time I have ever experienced any issues at all. Hoping that they sort everything out and they get back to the excellent service that I have known to come to expect.

This hotel does it accept visa-debit or MC-debit to leave a deposit for incidentals but you are not made aware of this until you have completed your reservation. I made a last minute reservation due to a snow storm and when i called to try to make other arrangements with them they were not willing to assist. I was essentially told I would not be able to check in despite having already paid for the room. When inarriced at the hotel they did allow me to leave a cash deposit but at double the amount inwas told would be held on a credit card. This is all despite being a Marriott Bonvoy member and not having this issue at any other Marriott property. When i checked in I requested a late check-out. Inwas told i would need to call fromt desk in the morning to request. This defeats the purpose of a late check-out to sleep in if you have tonwake up to call back to make the request. I asked if a note could be left for thebl morning desk staff. I was told 8t would be however when i called just to be sure, they had not been informed. A late check-out was approvwd and despite this, housekeeping was at the door 30 minutes before even the regular check-out time! The rooms are very nice, clean and comfortable but the cuatomer service leaves much to be desired.

We really enjoyed our first visit a few weeks earlier. This visit we all felt it was "meh". Our room didn't feel thoroughly cleaned. There was a rattling sounds from our bathroom ceiling that couldn't be resolved. A weird smell when we arrived. That we think was a stinkbug the kids caught on night 1 as the smell subsided afterwards. Overall, a decent hotel but we'll be trying another for our next visit to London.

We enjoyed how close to restaurants. Did not enjoy the lack of privacy. Blinds in room did not work. Improperly installed behind curtain hooks not allowing blinds to move shut. when I complained the next morning the moved furniture out of the way to show us behind the fixed curtain was a string for a blind

We stayed in a suite which was nicely decorated and offered the perfect amount of space for the two teens I travelled with. Conveniently located near highway, shopping, activities. This will be our “go to” when visiting London

Great stay, no complaints! More up to date coffee machine such as a Keurig machine would be a nice update.