ノボテル ロンドン カナリー ワーフ ホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you for choosing Novotel London Canary Wharf for your stay and for taking the time to share your experience with us. We are sorry to hear that your stay did not go as smoothly as expected and that there were some inconveniences during your time with us. We understand how unexpected maintenance issues, such as the bathroom flooding and hair dryer malfunction, can affect a guest’s comfort and we appreciate your patience while our team worked to address and resolve the situation promptly with a room change and replacement. While occasional issues may arise despite our best efforts, this is certainly not the level of experience we want our guests to have. Thank you once again for your valuable feedback. We do hope to have the chance to welcome you back and provide a stay that better reflects the quality and service we aim to deliver.Sincerely, Katarina & the Novotel London Canary Wharf team

ホテルからの返信: Dear KA HO,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, especially regarding the service. We take pride in delivering respectful and professional hospitality and regret that you felt this was not reflected during your visit.We would also like to clarify that the food shown in the photographs is not served at our hotel.If you consider staying with us again, we would welcome the opportunity to provide you with the excellent experience we aim to offer all our guests.Sincerely,Katarina & the Novotel London Canary Wharf team