My stay at Radisson Blu Edwardian Mercer Street Hotel was disappointingly unsatisfactory. Exhausted upon entering my room, I was met with a pungent Ben***-like smell on the pillows, prompting me to discard them for a less-than-restful night. The next morning, my complaint to the manager resulted in a promise of resolution.
Returning later, although pillowcases were changed, the room still reeked. Attempting to refresh it by opening the window proved futile, and the night manager concurred with the persistent smell. I was relocated to a room with two single beds, a downgrade from the double bed I had booked. Fatigue prevented me from considering leaving the hotel on the second evening.
The offered voucher for drinks felt more like a jest than a genuine attempt to address the issue. Despite the night manager's assurance of communication, the morning staff seemed oblivious during checkout, providing no compensation or resolution. Despite the hotel's commendable location, the mishandling of these issues leaves me regretfully unable to recommend Radisson Blu Edwardian Mercer Street Hotel. It
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