エブリントンホテル(The Ebrington Hotel)

I booked a table for my Girlfriend as we went for dinner as a treat our anniversary. We got there and after ten minutes were told to wait in the lobby. We waited there for 30 minutes and were eventually sat at our table 45 minutes after arriving. Orders were taken promptly and we were hopeful the start of the meal was just a blip. We ordered food and drinks. We waited for the drinks and then the starters turned up before we had had a drink, the starters were sent back and I told them we weren’t having any food until we have a drink. The food was good I can’t deny that but the service was at best appalling. We sat after our meal for 30 minutes with our empty plates I lost count how many times a waiter walked past empty handed. This place is a shambles at best. I didn’t want to leave a review like this so I spoke to the manager who took my details and promised to at least send me an apology. After 3 weeks I had nothing back from the manager, if this is how they treat diners I’d hate to think how they treat hotel guests. Yeah the hotel decor and layout is 4 star but the service which is what makes hotels is absolutely appalling. Give this place a wide birth!!

Excellent dining service experience tonight especially from The Corner House staff. They were so accommodating and considerate and were so attentive to our needs. In short they gave an amazing service. Nothing was too much to ask and they always went the extra mile. Well done and Thank you.

We arrived this weekend and were greeted by Emma who was fantastic. I then used the spa where I cannot speak highly enough of Laura. The spa was professional, clean and very relaxing. The room was gorgeous and we had been upgraded to a river view. Thanks again Emma. The only downside was the oak room, our meal was included in the package. Sides had to be paid for separately which I don’t mind but here’s where it went wrong. Dinner was booked for 7:30, we got our drinks and first course, my friend got the soup but had to ask for bread, then we waited, and waited, around 8:30 we got our mains (risotto and cod) neither dish was was particularly nice, my friend had then ordered her side of chips and asked for a little pepper sauce (which was also charged at £4.50). We then were waiting again and again by 9:30 I had to ask for someone to order the desserts. 10pm came and we asked for the bill, it arrived with a total of approx £98! I had to explain our dinner was included in the price, we waited again (no apologies), to receive another bill which wasn’t ours (completely wrong sides and drinks), again no apology and we waited once again to eventually get our correct bill. Breakfast however was perfect, staff were lovely and overall it was a lovely stay I would just recommend going elsewhere for dinner unless it changes.

We went there on weekend…service and food was excellent… AK look after us .. can’t wait to go back again .. we were in bar side .. so much to choose on menu Served by AK .. beautiful hotel and view Easy parking.. nice music was on jazz festival Best of luck to them

Stayed here for one night. Beautiful hotel, had dinner which was lovely. Room warm and bed very comfortable. Welcome plate with chocolates was very appreciated. All staff very pleasant and helpful especially Darvina on reception. Very attentive waiter in dining room and also waitress at breakfast next morning. Only negative, the dining room and lounge were quite cold - we were unable to sit down however just before our arrival, we had thunder, lightening and really heavy rain which brought the temperature down very quickly. If the heating had been on before we arrived, the heat would have been unbearable as the outside temperature was around 24 oC. Only looked at the thermal suite but will def be back again. Overall, a beautiful hotel , a credit to the management and staff. Thank you

We booked the overnight stay with 3 course dinner and breakfast We parked in the car park just up the hill from the hotel we got a parking ticket at the machine on arrival we were told we had to pay the bill on arrival we have never been asked to do this at any other hotel I paid and was told that parking was charged at £6 for 24 hour period Thought this could have been covered by hotel which is expensive Arrived in our room which was very nice comfortable modern Spa was really nice and relaxing Dinner was a suprise…. Starter soup creamy cauliflower was very pleasant we both enjoyed this On looking at the main courses we realised that sides all have an additional charge of £4.50 each and didn’t come with the chicken or duck my partner ordered It was a large plate with a very small amount of chicken and duck I should have brought a magnifying glass to locate it I was glad I had ordered a side of vegetables and side of mashed potatoes ( additional £9) vegetables seemed roasted no taste not very pleasant mashed potatoes ok but nothing exciting Dessert was ok strawberry milk chocolate cheese cake ice cream didn’t see or taste strawberries or chocolate tasted more like a baileys cheese cake but pleasant enough Cup of tea and glass of beer extra but obviously expected that to be Decided to go out for a drive after dinner On returning couldn’t gain access to the car park (£6) charge still irritating me at this point We parked at front of hotel in drop off zone it was very quiet no other cars about Disabled badge holder feeling tired at this point Went into hotel was told couldn’t park there and was given another ticket to get into car park Back out again up the hill park car Message bring extra money For extras Staff ok but not welcoming

Went here for a special occasion and it was definitely special. The stay was amazing from start to finish, staff were so attentive and nothing was too much trouble. The meal in the restaurant was worth the trip alone and breakfast was fantastic as well

We booked the private bar upstairs in the new Ebrington Hotel for a birthday party. Fabulous venue with great views of the city and ideal for a special occasion. Nice canapes and a great outdoor terrace overlooking Ebrington Square. Thank you

My tour company originally booked me at the Holiday Inn Express but somebody messed up and I was booked at the The Ebrington Hotel instead. The hotel had a lovely scent when I first entered and I must admit that I wanted to book a spa appoin**ent to try it out but check in was around 5 pm which would have been too late. The room was very comfortable and better than five star hotels I had stayed in before. Getting to my room 225 was a slight challenge as I had to clear multiple doors from the lift lobby and some required tapping the card. My highlight of the stay was the food in the restaurant. It was very good and everything was do fresh and delicious, It was not overpriced and value for money. If I were to return to Dery on my own, I would definitely book The Ebrington Hotel as my accomadation choice. Well done!