Having to pay $4 for a coffee could be the dumbest thing I’ve ever seen in a hotel. Specially when Starbucks is cheaper and right across the street
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Verified traveler
2024年3月23日
I just stayed for a nite to catch an early flight, but to me, customer service is everything!
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Leisa
2024年2月9日
Room was not cleaned. Used Toiletries on sink. Sheets were stained. Basically gross.
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Susan
2023年12月23日
We loved it! Staff went above and beyond, great location, comfy touches (the cocoa bar!) No wonder it's the first choice for folks working for the airlines. First class option for staying in Cleveland!
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Christopher
2024年3月26日
Front desk worker was very nice and helpful with our questions
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Judith
2023年11月14日
My room was fantastic! The amount of space was beyond anything I expected. The room decor was very attractive. Super clean space! The pullout loveseat fabric was torn however, and it's mattress was not too comfortable to sleep on. The separate bedroom was also appreciated. It's mattress was excellent. Slight disappointment that the pool was not open. I would stay again and recommend without hesitation.
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Sandra
2024年2月20日
Did notbget the room with king and sofa bed i requested.
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Kennethia
2023年9月25日
We checked in 9/23/23. The manger knew the way meet were looking we had a long flight and provided us with not great customer service but allowed us to check in early. I was so pleased with his service I informed him you really have great customer service and customers like me really appreciate you. Thank you to the entire Marriott staff!!
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Heidi
2023年9月18日
Confusion regarding shuttle service, though we stayed there because they said they had it otherwise could of just stayed someplace else for less. Was disappointed when we found out they have it 24 hours though was not told that at check in, were they made it that we would not be able to use it