I chose this hotel specifically because of the fireplace, which was advertised as a key feature of the room. Unfortunately, when I arrived, the fireplace didn't work. I checked in late, and the staff wasn't able to resolve the issue, possibly due to the late hour. While I understand that things can go wrong, it was disappointing that the main reason I chose this hotel was unavailable and that there wasn't any effort to make up for it. Overall, my experience was less enjoyable than I had hoped.
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