キンプトン ホテル ウィルシャー IHG ホテル(Kimpton Hotel Wilshire)

Short trip in LA for visa applications. The hotel location is great, close to the VFS Global. Though in Trip.com website says the breakfast is not included, but the reception information BF is included which is a surprise.

- turn out no bath tub included (which is stated in the booking selection) - unclear instructions or information provided by staff, need to ask everything - good location, walkable distance to few good restaurants - free daily lyft ride is super helper to those who are not driving in town - good neighborhood (safe and quiet, but not too quiet, with traffic) - room is clean and bright

Decent location

I have stayed at my share of 4-star hotels, and this was not a 4-star experience. In fact, there are 3-star hotels that deserve a higher rating in comparison. Pros: - The hotel is located in a safer neighbourhood relative to the DTLA area and provided easy access to our destinations. - Considering it is on a busy road, it was very quiet and we were not bothered by any noises. - Modern and well-kept. - Ample bathroom counter and shower space. - Has cute little rooftop bar with great cocktails. - Very polite valet service. Cons: - We stayed for 8 nights and were only given one pair of slippers. When we asked for a second pair, we were told they were out of stock and would have to wait a few days. A few days went by and when we asked again, we were told they didn't stock slippers. (??) - No pen/penpad in the room, and it was difficult to get in touch with the front desk when we needed assistance. - Room service removed our water glasses one day and left us without any. When we called the front desk to ask for some, they were delivered after two hours. - There are a number of hidden fees to watch out for, in particular the $46/night valet parking, as well as the $25/night service charges (which include WiFi). - In-room snacks were outrageously priced. - Staff were polite, but not extremely warm or helpful. Overall, was it horrible? No. However, I'm astounded at the level of service and lack of basic amenities for a hotel with a 4-star rating. Would not stay here again.

Things were stolen from our room and things taken out of the mini bar while we were out for the day. The hotel charged us the mini bar consumption and didn’t seem too phased by the fact that our stuff went missing. Assured us that housekeeping was well trained.

First room air and TV didn't work. Had to switch rooms. 3rd day had no hot water for the shower, when we were trying to get around!

A bit hard to see from the street with only a small sign on the building. Once arrived service, cleanliness and comfort were great.

Excellent service. Staff was very personable. Watch out for the resort and guest amenities fees.