My biggest complaint - I purchased this vacation through ******* for myself, my husband and our daughter. Though I hadn't originally been interested in the Hard Rock, the price was good - so I bought a 4 day stay and paid for it. When we arrived I was informed that I had in fact only paid for 2 people and I owed another $1000. I feel like I got hoodwinked. I know I repeatedly entered 3 people into my reservations, but somehow only 2 showed up. Perhaps this was my own error - but I was very sure I entered 3 guests. It was a painful way to start our trip.
The staff at the Hard Rock were kind and attentive. The room was comfortable and attractive. But the experience was devoid of soul - the food was similar in every restaurant (except Zen), and the pool experience was the same every day. That would've been fine, except there was ZERO access to any other restaurants or outside options due to the remote location of the property. We felt a little trapped and panicky at times - and would never stay here again for that reason - especially once the price got jacked up so significantly. We believe the attraction to this venue is a feeling of safety - which is wonderful - but it comes at a steep price. Visiting here was not at all like visiting Mexico, but more like visiting Disneyland. It felt manufactured and wasn't our preference.
自動翻訳