ハード ロック ホテル ロス カボス オール インクルーシブ(Hard Rock Hotel Los Cabos - All Inclusive)

I really enjoyed my stay. I stayed with 3 of my friends for 4 days and 3 nights. Wish I had more! The staff were incredibly nice from the restaurants to the beach staff. Pool time was highlight of our afternoons. We enjoyed playing pool games with super Johnny. Super Johnny was always very energetic and inviting.

My biggest complaint - I purchased this vacation through ******* for myself, my husband and our daughter. Though I hadn't originally been interested in the Hard Rock, the price was good - so I bought a 4 day stay and paid for it. When we arrived I was informed that I had in fact only paid for 2 people and I owed another $1000. I feel like I got hoodwinked. I know I repeatedly entered 3 people into my reservations, but somehow only 2 showed up. Perhaps this was my own error - but I was very sure I entered 3 guests. It was a painful way to start our trip. The staff at the Hard Rock were kind and attentive. The room was comfortable and attractive. But the experience was devoid of soul - the food was similar in every restaurant (except Zen), and the pool experience was the same every day. That would've been fine, except there was ZERO access to any other restaurants or outside options due to the remote location of the property. We felt a little trapped and panicky at times - and would never stay here again for that reason - especially once the price got jacked up so significantly. We believe the attraction to this venue is a feeling of safety - which is wonderful - but it comes at a steep price. Visiting here was not at all like visiting Mexico, but more like visiting Disneyland. It felt manufactured and wasn't our preference.

There has been some major safety concern that put our kid at a major risk I brought the manager and showed him a gap in a public main balcony glass that a kid could easily jump from. I had an extra room that was booked by mistake for me and my wife. Since the room was extra and although I had requested early enough to can cancel the extra room they forced me to accept both rooms as it was done through ******* and even I had no choice to cancel yet they gave one room to me and one to my wife with one key to each room individually and when I asked for manager the guy said I am the manager. One other issue is using taxi and shuttle to and from airport.

Do NOT stay here!! This hotel is awful you are better off staying at the rui. It’s a loud party hotel not meant for kids or families, they blast inappropriate music at the pool so loud you can even talk to the person next to you. The nighttime party’s are SO loud it sounds like it’s inside your room. They had some weird issue with towels and wouldn’t give you more then 1 and I had to argue everyday that I have kids and I need 4 and everyday the guy was extremely rude about it. They also wouldn’t give extra bed linens for kids!! The pullout couch is a single bed not big enough for 2 kids so we took the outside couch and made a bed inside because they wouldn’t allow you to have a cot. There’s so much more, rooms are dirty, won’t seat you on a patio even tho they are wide open had to fight for an outside seat everyday. Kids camp the ladies just sit in their phones it’s a dingy room. Will not give you bottled water at the pool only gross foggy cups of weird tasting water. It is not worth your money go somewhere else, it’s also so far from everything you can’t just leave to eat or go somewhere else the taxi is very expensive into town. Left 2 days early because I couldn’t stand to be there any longer. Do not stay there!!

Our room smelled like mildew. A roach crawled out of the drain in the shower. Sales staffing aggravating you when you are clearly on vacation. If the sales representatives are more honest, they would probably have more sales. That was very annoying. Plenty of food choices and many daily activities. Next time i will choose an adult only resort.

I know it’s the Hard Rock but it was 24:7 noisy. They are always trying to sale you something non stop. The food for me was terrible I had to eat next door or I always ended up sick by the end of the night. The staff was nice however the stay overall not so much.

The food here was subpar. I wasn’t blown away by any of the restaurant they offered, from breakfast lunch or dinner. The drinks were good but the service was amazing. Upon checking it was nice and easy and they recognized my ******* account status. I also love their kid amenities, and different events at night. Other than the food being ok, everything else was fun. Slides where amazing too

The views are amazing, good food, and the staff are awesome! This is my second trip to this property and I can't wait to go back.

First time to Cabo and we decided to stay at the Hard Rock. We based our decision on the pools and restaurant options from the photos since you’re not allowed to swim in the ocean down here. Not sure we could’ve made a better option as the food was amazing, the many pool options were perfect, and the staff was extremely talented and generous.